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Hi Has any one else noticed that almost all CS1000 / CallPilot / Contact Center / BCM / SRG content has been removed from the Nortel Knowledge base? This is probably intentional due to migration to Avaya. However on the support.avaya.com site there is probably 5% of the content that there...

I had a requirement to reinstall sw onto one of my CPPM sig server cards (to change from member to backup UCM) which previously had rls 6.0 loaded onto the hard drive from factory. Originally this was all working fine and i could log into the card via CLI or web and all ok. This was originally...

Hi all I have a CS1000E 5.5 & Microsoft Exchange 2007 integration which is all working fine, however we have discovered a slight issue when using the Microsoft Auto Attendant. Before i go any further, this all works fine when called from an internal extension. My setup: ETSI DID call > IDC...

Hi Has any one found a way to register phones on CS1000 (via SMG) without using AC1 or AC2 + HLOC + DN? It works fine using the above, but on the SMG set i see e.g. User:86662000. I would rather just see User:2000 on the display as this can be confusing and unsightly for the user. On SRG's...

Fletch, I read your post mentioning the registration of IP sets with TN 0-0-0-0. I have this working with 5.00 with the CS and SS patch loaded. Just wondering how emergency calls are made from these sets, as the sets seem unusable until you log in with a valid Virtual Office login?? Also is it...

Hi, I am having issues redirecting IP sets from my SRG to the Main Office CS1000, using a UDP network. I have installed many SRG's using CDP with no problems. When the set is in local mode, i fill the MOTN & BUID info in the SRG, when i click "redirect set" the set will show "locating server"...

Hi Im having trouble passing calls between SRG and CS1000 E. I have so far set up: CS1000 with SIP trunks registered to NRS. SRG50 with H323 trunks also registered to NRS. Configured as a CDP network. CDP entries in NRS pointing to relevant system. Testing SRG set in local mode. Payload 20ms...

Hi I want to stop Caller Information being sent over a DPNSS connection from a CS1000 to 3rd party system. I have DDGD set on digital sets which stops internal clid being sent, however when an extn is dialled on the 3rd party system the extn number is displayed. Is there any way to stop the...

Hi Normally the Pickup feature is used when "User A" hears "User B's" set ringing and presses "Pickup key" right. So what if User A is down the corridoor and can't hear User B's set ring. Is there any such feature which will allow an indication on User A's set that User B's set is ringing...

Hi all Cs1000E Rel 5 (latest deplist), TM 3.1 (SU 1). I am creating a new IP Phone using TM 3.1. Under features VOLA is set to Allowed by default, also VOUA is also set to Allowed by default. (Although in TM 3.0 VOUA is set to Denied). When i transmit a new phone the VOUA is not sent in...

Hi there, I have Corp Dir working fine with CPND names data for all internal extensions. I always get asked how do we add external numbers to this list. This question is a can of worms ive found. I found 2 methods, either i can edit the .csv file manually or use the include DN's option. With...

Hi CS1000 r5, Call Pilot 201i v4 Users want to be able to forward calls (Hunt / FDN) to an Application with two option. 1 leave a message or 2 to speak to operator. So I have a Call Pilot Application built that is a menu with two options, 1 to leave Voicemail (call xfer) or 2 to speak to...

Hi Had a strange request, i have an emergency phone (500 set) with HOT_D to ring 2 3902 sets with Key 0 SCR 1234. User wants to enable a call to be made via HOT_D to one set then for the second 3902 to join in the call as a conference. The only way i can think of doing this is to give the...

Hi Is there any way to allow a 2250 console to beep or buzz when on an active call. Currently the console just shows CW:xx on the display, but customer would like an audible indication when another call comes in. Is this possible? Thanks

Hi Where can i find LNA in OTM Station Admin. Which features group does it comes under, i dont have the machine in front of me right now so im unable to have a dig round to find it. Thanks

Hi Has anyone had experiences with the Datapulse Operator Gateway?? If so how do you put one into Night Service so that calls follow the NIT_DATA > NIT 1 prompt. Can't seem to find it anywhere and not in documentation either. Thanks.

Hi Having a problem where no CLID is being displayed on sets, just the ACOD x is displayed. CS1000E & CS1000T are connected via H323 Virt Trunks. Trunks on CS1000T are PRI EURO ISDN 30. Below is my Route and DCH config: CS1000E TYPE RDB CUST 00 ROUT 120 DES VIRTUAL TKTP TIE...

Hi I have a strange issue at a site which uses only 1120e IP Phones on a CS1000S. Problem is where user tries to log into Call Pilot and enters mailbox number e.g. 1234 after pressing for example 1 the phone will continue to beep for upto 5 seconds, instead of a short beep whilst the key is...

Any one know the command to check the SS memory without rebooting? Ive not tried this as not on site, but is it itgMemShow ?? Need to find out if the SS is 256 or 512.

I need to block all users from dialling international numbers and also operators i.e. 100,150,155 & 00. All sets are CLS = CTD, with a range NCOS values, some 1,5,and 7. I know that if i make the sets CLS = TLD and the appropriate NCOS value (5)this would bar. But there are over 200 extns and...