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  • Users: swuk
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  1. swuk

    abandoned calls

    when a call comes in to a acd agent and is answered you get a Q & N record in the call logger, ring time and call duration are given. when a call is not answered there is no record of call at all, no Q or N or ring time . if you do the same to a ddi number and dont answer there is a ring time...
  2. swuk

    meridian option 11 position busy

    when using acd is it possible to have a ringer to notify calls waiting when all operators are position busy

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