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  1. BAC42

    Nortel Option11 for sale

    http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=002&sspagename=STRK%3AMESE%3AIT&viewitem=&item=120096654994&rd=1&rd=1 maybe it'll be of use as spares?
  2. BAC42

    Agent Assist

    Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. Agents currently have no agent assist button setup, but due to our heavily multi-skilled setup we would like the destination of the assist button to be a skill or supervisors which is...
  3. BAC42

    Forced Call Work Codes

    Hi, We are running a 250 seat call centre from a s8700 running CM3.1 and CMS-R12 using CallMaster V's. We would like to force agents to enter call-work-codes and we know the feature is there but can't get it to work. We have changed the "forced-entry of Stroke counts or work codes" to y, and...
  4. BAC42

    Tenant Partitioning and Multiple Music On Hold

    Hi Everyone, I have a very specific query about Tenant Partitioning, I trust someone can help... We run a call centre with 6 brands, each wish to have their own MoH. However, nearly every agent is skilled in more than a single brand. Do agents have to be assigned to a Tenancy? If so, when a...
  5. BAC42

    copying Intuity Audix messages

    Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? Thanks BAC42
  6. BAC42

    extracting voice mail messages

    Hi, Thanks for looking! Is there a way to copy off the digital versions of messages left on a particular mailbox from an Intuity Audix. The unit is about 2 years old but I am unsure of the model. What format are these in? BAC42
  7. BAC42

    re-visiting Multiple Music On Hold

    Hi, I hope you can clarify a few things on this. We have a requirement from our different brands for each having their own music-on-hold, as they're quite different demographics and branding. From reading through this forum I know of the following two methods: - Tenant Partioning -...
  8. BAC42

    VAL Board Grouping

    Hi, We are running 8700's and 8300's with 3 VAL Boards across the network on CM3.1 We are looking to get redundancy on Announcements. We have heard about grouping. The manuals don't describe the finctionality (well not that I've found), anyone got any experience of this? Thanks BAC42

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