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I'm running IP Office 500. How can I restrict long distance outbound calls for certain extensions?

Is replacing PRI modulein IP Office 500 as easy as shuting down the system replacing module for new one, powering back up then run the upgrade?

I have IPoffice 500 and Vicemail Pro 6.2. How can I determine which number should I dial to reach my voicemail from outside?

I have couple weeks old IP Office 500. I have one PRI connected to the system. At least ones a day users can’t receive call or call out. When I log in to the IP Office System Status I see in black that the trunk was out of service and in red “loopback present: Near End Line”. I’m assuming that...

I have IP Office 500 4.2(4) and Office Manager 6.2(4). When I upgrade user’s phone set from analog to digital I change the records in the Office Manager then I save conf file and I do merge. When I call upgraded user extension to test it the digital phone doesn’t ring, instead the old analog...

Stupid question. How to setup simple extension with voicemail and custom greeting?

Is there a way to have incomin calls on, for example,extension x0001 after 3 rins go to ext x0002 which is VDN then go to x0002 voicemail?

Is there in new S8500/S8700 option to backup voicemail messages the way email from Windows Exchange 2003 is backed up. I would like to at any point of time have option to restore any voicemail message from the voicemail system. Is this possible in new Avaya systems?

I have Definity G3csiV9 Prologix with Definity Audix. I would like to save the message witch reside on Definity Audix right now. Is there a way to extract that message from the voicemail system and save it? Is there any external device I can hookup to Audix and record it to .wav or .mp3 file?

I have a vector set up called “help desk”. On of the steps in the vector forward calls to my extension. Is it possible to setup different ring for calls that are directly dialed to my extension versus calls that are Help Desk dialed? My ext phone desk is model 6408D+.

Hello! Is Cisco Call Manager maintenance service as expansive as Avaya Service Agreement? Does any one know? I have enough of Avaya. Any tip - source where I could compare expanses on both systems will be greatly appreciated. I use 10 Avaya PBXs and I have Service Agreement with Avaya. I have...

I have Definity G3siV6. Trunk group number 2 (dedicated long distance T1s), all available 99 channels in form TRUNK GROUP 2 are taken. I have to add one more 24 channels T1 but I can’t add it to group number 2 because there are no more available fields in the TRUNK GROUP 2 form. I can create new...

This is the vector I have setup on my Definity V6. I would like to modify the vector so caller would hear announcement 6329 from step 14 four times then would be directed to voicemail like in step 24. I could just repeat steps 12 through 16 but there are not enough steps for my needs, it is only...

I need to install Backup-UPS for my Definity Prologix v9, in order to do that I have to shutdown the switch. Does anyone know safe procedure to power down the switch.

The switchboard is 15 minutes faster than the actual time. How to adjust the time on the switchboard? It is 8434D, the system is G3siV8.

Is it ok to change time on the PBX at any time of the day? I have PBX G3siV6.

I use 6408D+ digital phone. When I have conference setup with me and two other people, is there a way to drop one of them. Thanks

I would like to test range of trunks of my trunk group number 2 with TAC 802. Is there a way to select certain trunk of the trunk group using phone set. I know that I can dial 802 and I'm on the trunk group number 2 but how to select trunk number?

I have vector setup for VDN 7228. I would like to add step to the vector which would allow the callers to hear massage which I would record in case any outages. Can anybody help? This is my vector. 01 wait-time 2 secs hearing silence 02 collect 4 digits after announcement 6330 03...

Does anyone uses SIP Trunks to allow communication between branchs' PBXs and to replace regular Voice Tranks to PSTN (Voice T1, outbound, inbound)? I use MPLS from AT&T for corporate data WAN already. Who do you use as a provider. How is it working (any trouble)?