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  • Users: smurfyIAG
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  1. smurfyIAG

    CMS (r11) - Phantom Abandon Call Timer - side effects?

    I'm trying to measure agent "short call" (disconnecting or transferring back to queue) behaviour. Currently I am tracing my maximum of 400 agents and pulling this data into an external database daily. I can then reasonably easily spot those agents who are cheating the system but this is only...

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