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I have a customer who has voicemail to email on their NuPoint. They put in a bogus IP Address for the SMTP server until they were ready to give this options to their users. Now six months later, the changed the IP Address to the correct SMTP server's address. Once they did that, users are...

I have a VMCD and a VMBG with SIP trunks. The VMBG is set up in the DMZ behind a NAT. Using the VMBG for the SIP trunking. I have two issues; 1. Calls come in and connect but no audio eithe way. 2. Outgoing calls sound great both ways but afte 30 seconds or so the call is dropped. Any ideas

I have a customer using Recall on a Magix. The Recall function worked until I installed MOH last week. Now when on a call and you press Recall, the system disconnects all calls. Any thoughts?

Is there any way to limit the size of an ACD queue? Have a customer who only wants 1 person in a queue and anyone else calling in to get a busy signal.

I have a customer who wants more ports of VM on their Nupoint. I have purchased the ports from AMC, but when I do a sync they do show in the Nupoint. What do I need to do. Their Nupoint is a release 11.

Has anyone migrated a sx-2000 to 3300? And how to I get the data base of the 2000 on to my PC?

Has anyone tried to load embedded MOH on a 3300? I can not find anything to get me to the format that Mitel is looking for (WAV, A-law or m-law (G.711), 8 kHz, 8-bit, mono).

Where do you change the amount of time a multi-call will ring when set to delay ring?

When a line is not answered it is supposed to go to the AA, but all the system does is tranfer the caller to the operator. The system works perfectly in night mode but I get this in day mode only.

I have three polycoms and many analog phones on a 576DBS. All outgoing calls go out a PRI. My polycoms are outpulsing more digits than are enter causing errors on out going calls. My other analogs do not have this problem. Looking for help.

I have a Legend with a 007 mail system. The problem that I am having is that the main telephone number was ported on to the PRI. It rings in on the attendant phone at extension 4700. I have tried several things to get the AA to answer in day mode. The system goes to mailbox 4700 in day mode...

I have a Legeng with a PRI. I can receive calls just fine, but when I make outgoing calls I get a busy signal on all calls. I have an Adtran Ace for my CSU. I have used this in the past and had no problems. Looking for any suggestions. The provider is set up for custom.