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I have created a website for the call center that has daily reports on skills etc. I use windows scheduler and cms scripts to post the report and then the user can click the link tot he already posted report. I would like to create an option on a page for an agent to enter their login ID and...

I have VPN users setup to terminate to my ASA with radius to active directory. I can get the IPsec Cisco clients to work but not microsoft clients with L2TP. I also have an issue with vpn users being able to access boxes in the DMZ. We have most of the web servers in a DMZ off the ASA and our...

Call pilot version 1.07 I cant add basic blocks into a new application. Anyone have this issue and kno how to correct it?

I am having an issue dialing a specific NPA-NXX and I cant figure out where it is being blocked. LD 90 print looks good for the NPA and I can call other NPA-NXX's in that area code. NPA 1912 RLI 1 SDRR NONE ITEI NONE

Anyone outsourced their data center? What were the pros and cons? Would you do it again? Our CEO is on a kick to look at outsourcing. We have 40 servers in our own data center with UPS backup and our building already has a generator. We currently have three employees in our infrastructure staff...

Does anyone know if there is a way to print only phones with a specific button assignment? For example could I print all phones with a HOT key or ACD key etc...

The following ACD will queue a call for about 30 seconds and then disconnect the call with a fast busy. It plays the first FRRT and then the second SRRT and then sends the call to fast busy. So what's wrong wit the queue? REQ prt TYPE acd CUST 0 ACDN 5225 TYPE ACD CUST 0 ACDN 5225 MWC NO...

We are migrating our users to exchange 2003 from a netscape pop3 mail server. I need to move my users in phases. I am having an issue that maybe someone can help give me the answer to. When I migrate to the exchange server and try to send mail to users that are still on the old server they will...

I have a call pilot 1.07 - looking for a quick user guide. The only user guide I have located so far is 33 pages on my documentation CD. ANyone know if there is a condensed 1 - 5 page version to give to new users or do I need to just type something up.

What am I missing? My RDB route 10 is set to use DCNO 1. In the IDC table my incoming DNIS values are set in DCNO 1 to route to a specific extension but the calls are coming and routing to call pilot option 0. REQ: prt TYPE: rdb CUST 0 ROUT 10 TYPE RDB CUST 00 DMOD ROUT 10 DES LD TKTP...

I have a guy that works from home and he needs an extension on our system. He needs to be able to call forward the extension or let it go to voicemail. Any suggestions.

I have just taken a new position with a company that is set to grow rapidly. We have a small ACD that is going to grow quickly and will utilize a high amount of at home agents using soft phones. The company had already decided to go to Genesys for the ACD and IVR solution before I came onboard...

How would you program an ACD queue to put calls in queue indefinitely? I do not want the calls to overflow I just want them to go into queue and hear hold music and RAN's until the end of time or an agent is idle....

Anyone doing at home acd agents? What pieces are involved? We are looking at expanding our call center to at home agents. We currently have an option 11 with an ITG card. I need to know what would need to be added and an overview of how it all works. Also what are the pitfalls.