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We are having issues with our CenturyLink SIP Trunk. outgoing calls stopped working all of the sudden. CL support says they are receiving a PAI request in the header. we have this set to none in the SIP URI but they are saying they are still reviving the PAI info.. is there anywhere else...

We have an IP Office 9.1.5 that all SIP devices started becoming unregistered at the same time. If they are on a call the cal will drop. The devices are losing their registration and all registration requests are being denied as "401 Unauthorized". After about an hour they will all register...

We have an IP500V2 that we just installed with release 11.0.4 with J169 SIP phones release 4.0.0.0.21. We are trying to use the Internal Auto Answer feature on the phones. I set the feature in the phone and save it. The feature will function for a short period of time and then randomly turn...

We have a SIP paging server registered to an IP Office 9.0.3. the SIP server then sends the page to a multicast stream that is sent to a group of paging speakers (a mixture of Cyberdata and Algo devices). If we page from a digital phone (5410, 9504, or 9508) the audio is heard over the...

we recently upgraded from 7.0 to 9.0 and our TAPI will no longer work in 3rd party mode. it works fine in single party but as soon as we change it to 3rd party it stops functioning. our licenses show valid but it seems like it is not recognizing the CTI Pro license. I know TAPI is a...

We have a system with 4 3720 Dect phones on 8.0.16 and the phones will randomly become unregistered. Has anyone seen this before or know what we can to to keep the phone registered?

I have imported a directory list and the numbers show up in the external category on the phone but not in the One-X Portal. I have synchronized the Directories but they still do not appear.

I have the Outlook plug installed everything works except the user status does not update and changes to contacts don't take effect unless I close and reopen Outlook. Is there a way to make it refresh?

IP 500v2 7.0.5 (80)9608 sets. Call rang in when tried to answer it continued to ring but would not answer then all phone went to discover. Could not ping or connect with Manager from the network so plugged laptop directly to both LAN ports and could not connect either. Rebooted system and that...

Callers are complaining they can hear other conversations in the office. Is there any way to reduce the microphone level on the handset?

4 site SCN created shortcodes on site B,C,D if they dial 8 to go over an IP trunk to Site A and out the PRI. This works on site B and D but Site C if I dial 8 it goes out to site B and then to Site A with one way voice. I am assuming there is a problem with the link between site A and C. I...

I have a system IP 500v1 5.0.20 that when a change is made that requires a reboot they are only able to make 9 calls out and then it says waiting for line. In SSA all channels show idle and I can call in just fine and access all 23 channels of the PRI. In the resources it shows that I am using...

I have a system that the vm to email quits working every so often. Usually a reboot will get it working again but not this time. I can ping the SMTP server through system status so my routes are correct and it was working previously. I have tried different servers that are working at other...

Does anyone know if the IP 400 expansion modules work on the IP 500 v2?

we upgraded from 4.2.4 to 5.0.18 last night everything went fine except one users saved messages are now gone. I copied the saved messages from the back up and pasted them into the users VM folder but they are still not showing up. Does anyone know a way to get these back on the phone or is my...

I am setting up a VPN phone 5610 with a Cisco ASA 5510. we get it to connect through the VPN but it gets stuck at HTTP:1 http://172.xx.xx.xx:80/46vpnupgrade.scr. It does not timeout and search for the FTP files. It did go through once and then rebooted and is stuck searching for the http file...

I have an SCN with 4 locations 4.2.23. The customer states when calls from one site come in to the main location a member of the group picks up the phone and it continues to ring the group phones the other member tries to answer with the same result. If the first group member hangs up and tries...

I have a customer who uses VM Lite. When they press 8 during the message to access the VM Menu nothing happens. This had been working before but yesterday they tried to change the recording and it would not work. any ideas?

I have a partner ACS R.7 with a VM PC Card that one user when a call is transferred to VM it plays the message says goodbye and disconnects. You can leave a message through the AA it is just when the VM Transfer is used and only for 1 user. Any Ideas?

I upgraded my IP500 to 5.0.8 this weekend. I have a legacy card with an ATM 4. All the trunks work fine but I show 0 trunks in SSA. Is this a bug?