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  • Users: eajl
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  1. eajl

    Incoming Calls by Target Group Question

    CCCv5 Why do some hunt groups show up and some don't? When selecting a target group in CCCreporter
  2. eajl

    PC Wallboard

    I have 4 agents who are logged into 4 different hunt groups. They log into PC Wallboard by ext and use the advance view. The template is split into 8 sections where each pair shows call waiting in queue and longest waiting call per hunt group. The problem is that the info isn't correct...
  3. eajl

    CCCreporter.exe

    I have CCCv5 installed on a WinServ2003 box. For some odd reason after doing a modify in the control panel the CCC reporting service is gone. When i try to run the cccreporter.exe from C:programfiles/avaya/ipoffice/reporting/bin/cccreporting I get a "windows service failed to start" error...
  4. eajl

    Migrating old reports to CCCv5 Reporting

    Is there a way to migrate old custom reports to CCCv5. The CCCv5 reports directory have a .htm and .xml files making up 1 report. The old version is just a .rep file. Do I have to convert using crystal or am I over-thinking this? Thx in advance
  5. eajl

    Why are Agents hyperlinked in Delta Server?

    Why, in the Agent modules in Delta Server v5 some agents are hyperlinked and some aren't? This question correlates to the problem of the unhyperlinked agents can't log into PC Wallboard with their exts. It just continuously searches and I cancel it after 20 minutes of searching. If I enter the...

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