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I have a 2250 with EES programmed on key 9. I have replaced the 2250, out'd and rebuilt even changed the dlc and still not working. Any suggestions? thanks,

I have a script that is currently activated, but would like to log the CLID of every call that hits that script. Could I use the following statement: IF (CLID = @) THEN Route 7724 END IF Then where would I retrieve the CLID's from? Thanks.

I have acquired a 61C running 25.40 that has 2 tie trunks configured as E&M4 that terminate to a Strata Dialer. My problem is that it is not passing CLID for incoming calls here is the configuration of my trunk and route: TN 012 01 TYPE TIE CUST 0 TRK DTI PDCA 1 PCML MU NCOS 5 RTMB 74 1...

I am working on CCM 6.0 and the customer if complaining about a 3 second or 2 ring call delay to ACD phones. Any suggestions to make if less. Have tried to adjust force delay timer in contact center and does not change.

I have a PRI between my Nortel PBX and Call Manager 4.1. We have identified a problem with channel 23 on the Call Manager side. Is there a way to busy out the channel on the Call Manger side so that no one tries to access it? Thanks.

We have an 81C 4.5 with a tie to Cisco CM 4.1 Our network crew has made some changes on the network side and now all of a sudden we are getting BUG4023's on almost every call between the PBX and CM. Here is the bug: BUG4023 BUG4023 : IFC 13 DCH 27 IN PRA OR IPRA BUG4023 + 00AECFC0...

Is there any way to ftp cdr and CPND from an 81C 4.5 to a server? Trying to avoid using a buffer box and sending the data to a remote server.

I know for an analog phone you can turn on held reminder, is that feature available for digital sets.

Hopefully someone will remember this. I have installed a DL-50 buffer box on a remote site to collect CDR, but I cannot remember if I need a null modem adapter for port 2. Thanks

We are capturing CDR in an ACD enviroment and all calls made from an ACD set are shown from the POSID because it is Key 0. How do I configure ACD to output records with the actual key the call was made from? Thanks,

I have created a report and am getting the following error: database DLL 'crdb_odbc.dll' could not be loaded Any help would be appreciated. thanks, Dwayne

I know you can buffer the CDR on the PBX and use OTM or TM to pull it. Is there another product or way to pull the buffered CDR without having to login using PDT?

All of my IP phones lost talk path between IP and TDM, but can call IP to IP. I am on an 81C with 4.5 any help would be greatly appreciated.

What LD do I go to stat, enable and disable virtual trunks? Thanks,

I am currently running perform II and neew to add a new IP range so I can capture scrrens. I did it a year ago and can;t find my notes. Any help would be appreciated.

I have inherited a Call Manager 4.1 How do you do a time change and send it to the phone sets? Thanks,

I am getting multiple BUG5157 errors on loop 4. The pbx is a 81C running 4.5 with the latest DEP and patches. Any suggestions?

Does anyone have a cheat sheet on programming MM12 to allow remot notification? It has been so long for me, I have been trying to get on to work most of the day and I have zero docs to use. Anything would be helpful. Thanks

I have created 5 new class of services in MM, but when I create a new mailbox they are not showing up. Any suggestions?

I have recently taken over a CCM 6.0 server and no one seems to know the password for the utility. I know the userid is sysadmin. Is there any way to reset or break the password. Thanks Dwayne