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It has been awhile since I have had to clear alarms. Is it Alt I to clear through WinSPM?

Merlin Magix Problem: occasionally there will be multiple calls in process and then they will be dropped at the same time and at the same time of day. This happens once or twice a week between 4:00pm and 5:00pm . I'm convinced it's the Telco. and there PRI. Will the SMDR show whether a call...

Merlin Magix The operator is programmed to voice annnounce first. I have multiple phantom extensions set up for external forwarding to remote users. The problem is that the operator can't transfer a call to a phantom user. It works fine for internal users. The operators phone is trying to voice...

I'm working with a customer that wants to be able to track calls inexpensivly (of course). I mentioned SMDR. I was thinking of connecting an old laptop to the SMDR port and running hyperterminal or procomm. Any suggestions or better solutions? Thanks!

For no apparent reason some of my MP3 files will not play. Even on MP3's that I have just downloaded! I'm getting this error when I try to open the file. Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to...

Merlin Magix, R.4 I currently have external forwarding working on three phones with DID's. Can I program a DID to external forward without having a phone connected. I realize there won't be a forward button to push without a phone but I didn't know if I could forward that DID to an external...

Merlin Messaging R.? - Is there an option to send a broadcast message to all mailbox's? I briefly looked at the users guide and couldn't find anything. Thanks!

Hello, a friend of mine was trying to change his video settings for a new monitor and he mistakenly disabled the drivers (Windows XP Home). Now the PC boots but you can't see anything. Any suggestions would be helpful. Thanks!

There is a PRI connected for DID lines and all the outgoing calls go out on the PRI by dialing 9. Intermitantly there are phone's on the switch that will dial 9 to get an outside line, dial the number and then the phone cut's out. Meaning, the phone goes back to it's idle state. Then you try it...

I have WinSPM loaded on my PC at home. Will it work with Windows XP? If so, what will it take to program my customers switch from home? Thanks!

Where can I get a copy of Win SPM? I have looked on the Avaya web site and the only thing I could find are the upgrades. Can I download Version 2 to 3 upgrade an continue going up from there? Thanks!

I'll be adding an 016 TR Card to a Legend to add phones to new offices. There are three different operators with DSS Units in three different buildings. Each operator has the ability to page through the DSS and call the extensions in another building. Page 1= Building #1 Page 2= Building #2...

Merlin Magix R.? I thought that the 016 ETR card was for analog extensions only. I have found this not to be the case since I was at a new customers site and they have Partner 18D phones working on 016 ETR cards. I haven't seen this before. Now they want to add three anolog devices. I want to...

Magix R.4 - Had a request from a customer to be able to at will check a call log for different extensions. I told them about using a dot matrix printer but they didn't want to have a constant flow of paper. I also told them about using hyperterm or procomm. Any suggestions on how to handle this...

Working with a Merlin Magix. I have had this happen on two different systems. For instance I have a line appearance on a phone or multiple phones and after making a change in programming (don't know which change affected this but had nothing to do with trunks) there isn't dial tone any longer. I...

Merlin Magix R.4 system with a PRI card for DID usage. I have programed Pool 70 to also grab from the PRI to make outgoing calls. One user (not all users) is complaining intermitantly when he makes outgoing calls by dialing 9 to grab dial tone, he dials the phone number then gets a busy signal...

I have a port on a TDL card with a 4412D+ phone connected to it. When I plug the phone in directly to the port the phone doesn't work all. All I get is a flashing messaging waiting light. When I plug the phone into any other port on the same card it works fine. Any suggestions?

Customer has a Merlin Magix R.4. I have programmed three Operator positions and each operator has a DSS Unit. Lets just say the customer is "different". The system has 40 plus extensions. The operators want to be able to see all the extensions on there DSS Units without having to switch from...

Question - I added a Merlin Messaging card to a Legend the other day. I didn't have to renumber the card after the initial installation and it works. I know there are some instances when you have to renumber a card when adding it. When are these instances and what considerations and restraints...

I was asked by a customer if there Merlin Legend R.7 V.9 can successfully ring there cell phones when there extension is ringing. (delayed or immediate) I have looked into it briefly, but I havn't tried it yet or given the customer an anwser. Can this be done? Thanks.