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Hello - I've read the FAQ on this but wanted to ask an experience question. We have an MICS 4.1 with a StarTalk Flash. We'd like to setup external call forwarding. Are there any glitches or things we need to be concerned about since the software is so out of date in using the external call...

Hello - I have a Call Pilot 100 using a CCR Tree. When you call in and press 1, 2, 3 etc., it works most of the time just fine, but sometimes it says "you have pressed an invalid extension" and drops you back into the CCR tree greeting. If you chose the exact same number, it will go through the...

Hello - Looking for a little guidance. I have a CICS with a Call Pilot 100. I have (1) user on the system I need to forward offsite. The voicemail system answers and the caller presses an extension. The extension rings at the desk. If the extension is not answered, it goes to the CP voicemail...

I have a CICS that is reverting back to March 4th randomly. We can reset the time/date in the system and within 30 minutes it goes back to March. The days are counting up - it started reverting to March 3rd, then the next day March 4th. Anytime we change it to the correct date - it takes about...

I have a CallPilot 100 doing some weird stuff. Here is the email from my customer. Obviously he's frustrated. I was thinking I might have a bad port, but hoping for feedback. Take a look at his complaints below and let me know your thoughts. I appreciate any help you have to offer! "Here are...

Hello. I'm having trouble with an MX record. I had it setup and all but one domain could send to us. I had it setup with the MX record pointing to our static ip address. I have one domain that is unable to send to us with the setup above, so I changed the setup to create an A record and point...

I'm having a DTMF problem on a Call Pilot 100. When callers go through the AA, sometimes the Call Pilot routes them to the wrong extension or exits the system. I made 15 test calls and had the system route me to the wrong extension 2 times. I think I need to update the firmware, but unsure...

Hello. We had a hard drive die and the backup had corruption (I'm sure it is from bad blocks). We were able to restore the SharePoint data, but I don't know how to use the raw data to rebuild the sites. I have installed SharePoint. It is working properly, but now I just have the blank site...

Our server died and we recovered all of the data. I've reinstalled SharePoint and have a blank company web working. How do I restore the data back into SharePoint? Our backup was corrupted, so I cannot restore from backup. I have all of the original files recovered off the bad hard drive, but...

I am using a Windows 2003 Server in Terminal Services. We are trying to play DVDs with no success. Originally, I got a message saying we didn't have the correct decoder, so I went and found the suggested decoders at Microsoft and installed Nvidia. Now I'm getting a different message. It is...

Hello. We have an Exabyte VXA2 1x10 that is having an issue. We had a SCSI card go bad, so we replaced it. This was the connection between the tape drive and the server. On the Windows 2003 server, we are using Veritas 9.1. I have a file I need to restore off one of the tapes, but I am having...

I have purchased a GoDaddy certificate and need to get it configured. I am specifically interested in using it for my Exchange server. I am running Windows SBS 2003. Can anyone offer info on what I need to give GoDaddy as the domain name to give the certificate? I have my web site hosted...

I have a new customer who tells me their tape drive used to backup files on a second server in their office. I cannot figure out how they had this working OR if it really worked that way. Backup Exec 9.0 does not show the network drive nor under Windows Network does it show that server. When I...

Hello. I have an MICS with 7.0 software. We have added a new expansion cabinet, 6-port fiber card and 2 line cards. All of the new lines are causing a weird disconnect issue. When someone answers the ringing phone, they are connected and talking to the person, but the phone continues to ring...

I recently pointed our email to our office, but I am having an issue I'm not sure how to resolve. Our web site is still hosted elsewhere, but now the email comes to our office. I contacted our isp - Qwest and had them set up reverse DNS for us, but it didn't seem to make a difference. We are...

I'm wondering how to either whitelist by email address or subject line in the IMF. I tried using the IMFCompanion, but for some reason, it simply will not whitelist an email address I need whitelisted. It catches it everytime. It is a form on the website that sends the responses to an info@...

Hello. I have two Windows XP Pro machines and 1 shared printer. Both computers have the same user accounts with administrative permissions. I am able to do the Net Use command on the computer with the printer attached, so the DOS printing works there. I am able to map through Windows the...

I'm installing my first T-1 into an MICS 7.0. I was wondering if anyone could offer advice on this or a location where I can find step-by-step instructions. I know this is asking a huge question, but just trying to be prepared ahead of time. I've been reading docs, but wonder if anyone has a...

I have several customers who have an MICS 6.1 or newer and Call Pilot 3.0. They each use the phone company CBeyond. My issue is the disconnect is not timing properly between the MICS/Call Pilot and the phone service. When a caller finishes leaving a voicemail, you can hear the caller hang up...

I have a CallPilot 100 version 3.0 with 3 unified messaging licenses (connected to MICS 4.1). I have it working in Outlook 2003, but we are in a MS Exchange environment. They have an IMAP box in their Outlook right now to view the messages. However, my users would like to have their...