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We have multiple WEBS towers (made by Talk-A-Phone) bridged to the same line that pick up when you call that extension a device called a ZPS does this. As we have been adding more though the chances of them picking up simultaneously has decreased. My boss is looking at ways to get all towers on...

The IP phone screens used to shut off after a certain amount of screen saver time but now they are always on. I think it happened after the last firmware upgrade. Is rolling back completely or partially an option? We use 9630 and 9620 style phones. Thanks

The time on the phones is about 3 minutes slow when will the system recalibrate? It's an 8710 system and I think it does it automaticly but I'm not sure when. When I try set time the time fields are low lighted so I can't do it manually like I used to before the upgrade to 8710.

These phones put call/brdg appearances on the first page by default how can move a pickup group button or busy indicator to the first page? Thanks

We are trying to change most of our phones over to VOIP. The problem is the 9630 phones come right up without a hitch but the 9620 phones do not. They get stuck discovering the clan which makes me think there are some files that need to be added to the network. But how can that be if they...

Just doing some testing with our first 9630 gig IP phone... Can't seem to get it to work it gets stuck at "MCIP AD" acording to the network guy. The phone displays discover... with the address of our medpro cards alternating every 10 to 15 seconds. Does this thing use TFTP or HTTP? Do we need to...

We have an Avaya switch with AVST voice mail when the operator is not there they want internal calls to "0" to go to the auto attendant (call processor in AVST lingo) just like they do for external calls to the LDN. The problem is if you are calling from an extension that has a voice mail box...

We have a wide area emergency broadcast system(WEBS) with no password protection that needs to be locked down so only a few select emergency people and or recording device/extension can call into it during a crisis to make a public anouncement. We might only need to allow the recording device to...

x2123 and x2124 can not bypass greetings by pressing “1” and leaving a message but x2125 can. I tried making their configurations on the voice mail Callxpress server identical to x2125 with no luck. They said it used to work for everyone before they got phone upgrades from 8410D to 2420 Am I...

I'm not sure why this was done but over the years multiple DID numbers for one of our departments got published without my knowledge and have to be pointed to the same call processor. Now the new department head wants to get rid of the long menu and ring the hunt group directly. My first...

Is it possible to change the ring pattern for incoming coverage points at all? More specifically a coverage answer group as point 1. The coverage answer group that covers the presidents secretary's phone would like the ring to be distinctive when those calls come to them. Thanks

At 1:00am encrypted Visa Batch files are sent over a dial up modem. When the route is through our SIP trunk sometimes they make it and sometimes they don't. When I route them over a PRI trunk they always are successfully uploaded. The SIP trunk is converted to PRI in the router before it reaches...

Recently had a problem with a particular number getting stuck in a Paetec switch some where the person trying to make the call wanted me to bypass Paetec and get the call through. I have some copper Verizon lines on a trunk group that doesn't get much use how do I set up my phone so I can send a...