Search results for query: *

I have a customer that I recently aquired and they wanted to have some AA adjustments made. The way they wanted it set up is from AA dial 1 goes to ext 10, dial 2 goes to ext 11, dial 3 goes to ext 15 and dial 4 goes to ext 18. I got that programming done but I have run into an issue. Dialing 1...

I have a customer that is a small hotel that just added a 800 number. It has been quite some time since i have worked on a SX-200 ML. I am trying to remember how to use tenents to restrict the 800 number from being transfered to room extensions but still being able to transfer to Admin...

I have a customer that several years ago had the system set up with copper lines with Delayed AA on incoming calls. They had an IT guy that managed to talk them into DID and going through a different company to set them up and after the other company couldnt completely figure everything out...

I have recently had to take over programming several nortel systems because the company that used to work on them got out of the telephone system business. I am normally working on Avaya Partner systems or NEC DSX systems and have not had any training on the Nortel systems. I have managed to...

I have a customer that I ended up taking over service and I am trying to make it so all of his single line phones pick up a line directly to dial out instead of having to dial 9. I know this is possible because I there are 2 out of the 6 cordless phones that work that way. I have looked through...

Here is the issue that we are having. Customer has 3 locations tied together with an IP Office. VM Pro is installed at the main location (A). When a caller calls location B on an analog loop start line, Auto attendant answers immediately from site A using the network. If the caller calls any of...

I am needing to know if it is possible to program a couple of buttons on a 4424LD+ that would turn the ringing on and off for that particular extension. Customer does not like DND because he wants his clients calling in to get the few rings and then the voice mailbox but he does not want it to...

I have an IPO 500 with a Voice Mail Pro attached. Customer currently is set up with the AA answering immediately and digits set for transfering. 1xx, 2xx, and 5xx are extension numbers and they want most extensions to transfer directly to the phones when they are dialed from AA. They have one...

I tried to post this once, it hasnt shown up yet so I am posting it again. Sorry for the double post if it finally does post. I have a customer that has an IPO R5 at three locations, one site has extensions numbers that are in the 100s, another site with 200s and the last with 500s. They have a...

I have a customer that has an IPO R5 at three locations, one site has extensions numbers that are in the 100s, another site with 200s and the last with 500s. They have a quite a few employees that will press 9 out of habit to get outside line, even though they want to call an extension, then...

I have a customer that has a SX200-EL with an InnLite voicemail attached to it. We just started working at this site after it switched owners and there was not a single book or anything left on site about this voicemail. We are now needing to record a new greeting for them and I have tried to...

I got "volunteered" to help a small non-profit make some changes on a 1224EX. The darn thing is older than me I think I've never worked on one before, but "phoneguySR" had a 2448 EX book. The problem is the password (2366) only gives me error tones so I can't get in to set line ringing on a...

Is there a access code to pick up a specific line in a system from a single line set? I am needing to pick up a specific line to call forward it but this is a business with single line sets everywhere and no console set up to use. Any help is appreciated.

Is there a access code to pick up a specific line in a system from a single line set? I am needing to pick up a specific line to call forward it but this is a business with single line sets everywhere and no console set up to use. Any help is appreciated.

We have a magix with 4 incoming POTS lines ringing to the main phone only. what the customer is wanting is to be able to forward the lines using remote call forward. Is this possible and how. We do have a forward button set up and it used to work when calls were transferred through a T1 to the...

Have a magix system that we need only one line, Line 205 in the system, to ring into the auto attendant immediately. we assigned the line to calling group 770 and made sure that the line was assigned on the auto attendant but when you call in you get the message, "Transferring to operator...

I have 5 lines going to a Magix with a merlin messaging VM. if the far end party calls in and decides to hang up instead of following through with the AA, the calls do not disconnect. Ext. 300, the operators extension gets several hang up messages in the voice mail and several hang up transfer...

have a customer with a magix, not sure of release yet, with 5 lines going to auto attendant immediately, one of the five doesnt actually get the AA. You get the "Please hold while you call is transfered" or whatever that message actaully says and then transfers to the operator. Am I missing...

We currently are considering getting trained and certified on IP office and noticed on this forum that there are a lot of posts that come through here. I am wondering is this because this system is that popular and just difficult to program, or is it that there are that many issues with it. I am...

IPO was a 4.0 and I upgraded to 4.1 and upgraded embedded voicemail prompts too. I did read this exact problem in here before but there was not really an answer to what the solution was that I could see. It does not happen on all calls and doesnt seem to matter what line in the system. You do...