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I need to route a call based on the status of a hunt group (night or normal). Call comes into AA -> determines HG Status -> routes call based on status. My thoughts... 1 - Use Generic to get status -> Change User or Group Configuration/Get/HG Name/Service Mode (0,1 or 2) 2 - Use variable...

I have inherited a system that has a phantom ring on every call when disconnected. The phantom ring will ring approx. 2 rings after each calls is completed and then will stop. This system is in basic mode, which is not something we are used to working with. This behavior does not occur when...

I have a fairly new installation of a 500v2 on the latest version of 9.0. Both LAN ports are connected (each to a different physical network). Randomly at the same time both ports will stop responding. The SIP trunk on one port goes down and the connection to the phones go down and neither...

I have a grandstream GXW4104. The idea is to convert POTS into SIP coming into the phone system. The phone system is receiving the messages from the grandstream, but I see the following error (400 is the caller id coming from the Grandstream) 2/14/14 3:19:28 PM-000ms Line = 21, Channel = 1...

Does anyone have any experience setting up an XCast SIP Trunk in an IPO 500 version 8.0? They provided me with IP/Domain information and so far I am not having much luck. Thanks!

Many times when VM Pro outcalls, there are no prompts and we have to call back in to get the messages. Any ideas on what might be the problem?

Is it possible to only forward calls coming from a specific extension? For example: Any time extension 201 calls 202 it should forward to 918002521234?

I have a client that would like to have the same music source play overhead and on hold. What would be the best way to do this? It is a new IP500v2 installation. We will also be installing the speakers and such.

I have an SCN with 8 different locations. The soft console is at the main location and works fine for all of the locations except for one. At this one location it will not show BLF to the operator. They are all IPO500 systems running the latest version of R5. The console software is also...

Will the softconsole not display the external callers name? It is only showing the number of the person calling in but not the name? This is an IPO 500 running version 5 software.

I have a new customer with 6 locations and 2 PRIs (1 at loacation 1 and one another at location 5) Location 5 has a metro calling plan that they want all branches to be able to use. So certain area codes and prefixes need to route through location 5 instead of 1. Before I started entering 30...

Is there a way to make a 5610/5621 phone flash the red light with an incoming call, but not ring? A request I have had from a new customer with an IP500 system running R5 software.

I have a potential customer that has a requirement. The phones ring over the loudspeakers at night. Is there anyway to get a wav file to play over the PA when an incoming call comes in utilizing VMPro? Any help or advice is appreciated! Thanks! IPO500 R5

I recently upgraded my 4.0 system to 4.2 and now have a new problem! Now the phones (5410) display the number twice instead of the name and number. The system is an IPO 406V2 with a PRI. Anyone ran into this problem or know where I should look?

I recently upgraded our NAV Server to 10.1.6. It appears that about half of our clients are upgrading defintions, but not all of them. Our windows 2003 servers are not upgrading and some XP machines are not updating. Some of them have an older version of the software on the maching 10.1.4 but...

We have a public calendar that is used to have vacations entered on and they are printed and displayed on our bulletin board as well. However, when we print the calendar it does not show all of the appointments. It will show many of them and then just display an arrow. Is it possible to print...

I have an IPO SCN 406v2 with 4.0.5. I am having two specific problems and am curious if anyone has any work arounds. 1. I have a couple huntgroups that only have 1 user in them. The user is from another system on the scn. Sometimes it works great, however sometimes instead of going to the...

IPO 406v2 4.0 2 PRIs When our user tries to return a call from their call log, it does not dial a 1 first if it is long distance. It only dials the 10 digit number. Is there anyway to do this with ARS or a shortcode? Thanks!

IPO 406 V2 4.0 We are working a large job. We have around 40 of 80 digital extensions lit. We get into an office and 1 of the digital phones works and the one analog extension works. The others do not want to come up. We have toned out the pairs and the tone is loud and clear, but no...

How do I give a user the right install software? Thanks!