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I have a system that was working fine until yesterday's Windows update. The error log on VM Pro says: START_LOCK - Calling thread does not own OS_CRITICAL_SECTION Services have been stopped and restarted. I've tried resetting security settings to default using Manager and then entering new...

I have done around 200 IP Office installations but I've run across an odd one. It's a 10.1 IPO500v2. The first thing I did was to format using MuLaw and recreate my SD card with 10.1 and not as a Partner or any of the incorrect choices. I'm using the latest available version from the Avaya...

I have an installation that has been in place and working for a few years. They were upgraded to R8.1 a little over a year ago. Recently pressing 1 when a mailbox answers the call does not skip the greeting but repeats it instead. I'm not sure exactly when it stopped working (the customer...

I've got a system that has been randomly rebooting so I decided to load the software via DTE commands. I've done this many times before but this time I'm getting a message that says "TFTP Load Aborted (0x00000005)" I have a bootp record with the proper MAC address and I also have it pointed to...

Customer has had an IP Office 406 running 4.2 software for years and they decided to upgrade to IP500v2 running R9.0 software. They are in a remote area and have a Verizon PRI. The old config shows the switch type as "5ESS". The central office is a DMS10. (The only way it would work on the...

I have a customer with 5 sites that are still running 5.0 software and things have been working well for quite some time. They want to add another location. Their users at the existing locations use Phone Manager Pro and rely on it. I understand that version 8 and above are the only versions...

Hi there. I'm having an issue with one leg on a SCN setup. All sites have been working but we were experiencing some voice quality issues across the WAN. One suggestion was to put the 412 at the main site onto the router (via an internal switch on the router) to bypass all of the local...

Does anyone know where I can find a whitepaper discussing IP Office implementation on a MPLS network? Thanks!

I have a customer that currently has a Partner with Transtalk 9031 sets that work pretty well. They've outgrown the Partner and they want to link multiple offices so the IP Office is a good fit in every way EXCEPT for the multi-line cordless issue. A few of the users do need to have the...

I have a customer that has 4 locations that are all SCN linked over their WAN. There are 2-406v2 systems, 1-412 at the central location, and 1-500. All of the sites use digital sets except the location with the IP500--they use 5610 sets. They have Cisco routers and switches. Everything sounds...

Does anyone know of a way to set up a paging group that will play a recorded message? I have a customer who has a receptionist that will be in an area that is isolated and wants her to be able to press a button and have the system page several phones and say something like 'Assistance needed at...

I have a customer that has a 5610 that is connected to the main office's 406v2 (3.2.55) via a hardware VPN. When you power the phone on, the screen shows that it the config settings are working and then the screen goes blank when it is finished. The softkeys beep when you press them but you...

Customer's current system is configured so that calls go to voicemail immediately on 'no answer' but on 'busy' are queued to an announcement that gives the caller a choice to press a 1 to leave a message or remain on the line to wait for the called party to become available. The customer...