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Hello All, How do you change the IP address (plus subnet mask and default gateway) on an STMI-X (for SIP Trunking). The second LAN port is already set as an admin port so changing the LAN1 (eth0 ?) address won't break access. Could it be done via downloading the LAN1 config XML, amending...

Good Morning, Does anybody have the current compatibility list for SSD's for Openscape 4000 Ecoservers? Thanks

Having an odd problem with ComWin recently. If I reboot my PC, all my connections and favourites disappear. Cannot setup the connections again under the original names as ComWin says they already exist. I can see the entries in the Windows Registry and have compared with a machine where it...

Good Evening, Is it possible to output the 4000 V7 CDR over the Customer LAN, rather than the Atlantic LAN? Currently we use the Atlantic LAN connected to 2 buffer boxes back to back (via serial) which then connects to our LAN. Ideally, we would like to remove and just push via the customer...

Good Morning, Not sure if this is possible, but is there a way to force disconnect a call after X seconds on lines connected to a TM2LP card? The analogue trunks in question are connected to a Multitone Access 3000 paging system and there is an issue where some users aren't clearing calls down...

Morning All, Slightly off topic but was wondering what people are using for Call Accounting? We have been using CTI / Enghouse Proteus Enterprise but are looking to move away. Solution would need to be compatible with Openscape 4000 V7 and CUCM 11.5 As well as logging, fraud alerting is a big...

Hi everyone, Are the AP3700 cabinets capable of having two power inputs, so you can have redundant power from two power rails? There are some upgrades going on to the power in of our hospitals which will cause outages and we have two separate feeds in the cabinet but the AP37000 only have a...

Good Morning, I have a query about DAKS / OSCAR. Currently, our DAKS doesn't send a number when it places a call out. For internal alarm notifications it sends the text / name associated with the alarm so it isn't an issue. However, we also use the surveillence function for lone workers who...

I may need to move the an analogue trunk line from our DX to our Openscape 4K. (I have spare capacity on a TM2LP card and the line is loop start). The line is used as the main incoming number from one of our services. How would I configure the system to send the calls to a particular...

Hello, Got an odd issue with a AC-Win / DS-Win V4 console. When the operator is on a call and looks up the name in DS-Win, pressing Return doesn't place an outgoing call. Instead a pop up window appears instead. Unfortunately the Window pops up in German rather than English. The title is...

Hello, Does anyone know anything about SLMC24 Cards? I believe they are the replacement for SLC24 cards but I don't know what the difference is. We were supposed to have one fitted today but Unify wasn't sure about whether the configuration was the same as the SLC24 (We asked for an additional...

I'm having a bit of brain fade from working on other systems at the moment. What is the best way to translate an extension number on an Openscape 4000? We got some extension on another system which translate to extensions e.g. DX Extn 24123 translates to Openscape 46123 I've got the...

Hi All, I'm having a senior moment. I'm setting up Com Win on a new machine and I'm trying to get it to save the passwords but it won't let me type into the password box for FAMOS login. I seem to remember that somethings needs to be set to allow it but I cannot see anything obvious. Any ideas?

Hi everyone, I am looking to setup some buttons on an OS40 for a PA to some directors on our Openscape 4000. The seceretary will have a DDI extn but the directors will have non-DDI ones on OS15's I am used to doing this kind of setup on ISDX / Realitis / DX systems. On those systems the key...

Good Evening, Is it possible to have multiple SIP trunk groups on the same card on the Hipath 4000? We are in the process of migrating our ISDX to Cisco while upgrading the Hipath to v7. The most likely scenario would be SIP-Q to another Hipath (replacing CorNet) and SIP-Native to one or more...

Good morning, I think this is a bit of a long shot but is there a way of retrieving the serial number for a DECT phone associated with an extension via Com Win? The serial numbers look like MAC addresses but are shorter (E.g. 02 7C 23 2C B0). I know I can get them from under the battery or via...

On November 3rd, Atos announced its intention to acquire Unify. This project is subject to regulatory approval. As a valued Unify customer, I am writing to make you aware of this exciting planned development, its rationale and the benefits it would bring. Atos, an international leader in...

Is there a Feature Code to select a particular trunk member or a trunk group on the Hipath 4000 / Hicom 300 / Openscape 4000? On Avaya (Red) I can dial an trunk access code to select a trunk group. On an ISDX I can use an access code for a main group or ##8 to select an individual trunk. I've...

Hi Guys (and Ladies), I have an issue with an old BCM50 (rev3) and a CallPilot AutoAttendant. We have some PSTN (POTS) lines going into the BCM and the number goes to a CCR on the CallPilot. This all works fine. One of the options goes directly to a M7310 handset but they want to the ability to...

Hi Everyone, We recently had our provider setup CDR on our CS1000 to connect to a new voice recording setup. However, we don't seem to be getting any CDR data through. The support for the voice recording have tried through their software and hyperterminal and get nothing.I've tried with my...