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  • Users: norbcm
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  1. norbcm

    installing phone manager lite, user cannot login fails every time?

    I have tried to get this going for the system admin before we deploy to the end users with no success. everytime we try to connect to the phone manager software the manager sofware pops up tries to login and gives us a login error (invalid user/password). then we try a manual loging with the...
  2. norbcm

    Two users and one physical extension forwarding second user?

    I have a scenario where my customer wants to have a second extension number 6321(user) ring at physical extension 6315. I created a phantom extension 6321 and assigned two bridged appearance key on 6315. this works fine, however they also want to be able to have the end user at extension 6315...
  3. norbcm

    VOIP failure to one site./IP address change

    Have a multi site bcm(3) to single sig server/fronting a PBX .The customer has changed his network provider to a flat network.(no routers at locations) implemented at first site today and cannot call over voip trunks to main site, can call other sites when i get a dhcp IP address to the bcm from...
  4. norbcm

    Time on BCM 4.0

    I just installed a new system 4.0 and the time and date is not updating from the time and date field in the element manager, i tried rebooting several times and loaded the su5 patch still no change. then i manually changed the time via a M7310 i put in the server room as a maintenance phone and...
  5. norbcm

    Night Mode saying the person you are trying to reach is unavailable.

    I have a customer with a Norstar 7.0/callpilot 3.0 with basic call center with day and night routing built and a auto service (using night) to play a lunch message. The system is answering the call during lunch however the greeting quit playing and now just says the person you are calling is...
  6. norbcm

    SP software versions?

    Does anyone know the software SP versions or have a compatabilty matrix that covers the SP versions? I found one for norstar through nortel but could not find a BCM matrix.

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