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I have a need to find out how often an outbound call to a spacific number was placed and by what extension. I have 4 switch's SMDR tied to Aimworx. I cannot find any report selection that will search for calls to a spacific outside number..... am I missing it???

I have a 2620 that I make changes to and they work fine. It gets powered off and back on and the changes are gone... How can I be sure they are saved, and am I forgetting a step?? Thanks for any help..

OK, 2000 school was 4 to 5 years ago, and I have done very little (just key assignments mostly) programming on our two 2000s. I mostly work with our 2400s, but don't need to do much on our phone systems (they never need it!! Good thing!!) Mostly support systems other than phones.... Here's...

I have an IPS with a DTerm station that won't cancel a forward all. The only way I could cancel it was to use MOC and enter CCC to clear the forward to number entry. The button in CMD 90 is programmed as F0010 (forward all / cancel) I'm more into our 2400s and don't work on our two 2000s that...

I've been getting requests for wireless headsets for our call center (about 15 positions in about 2500 square foot room with low (3 foot) modular furniture). I've been resisting because I don't want to waste tech time with static, noise, and dead battery complaints. Currently they use...

This is a 2400 IPX, I have 5 DTerm series E stations with DCU-60-1 add on modules. 3 of them program & work just fine. Two of them give an error when you program the AKYD but seem to work. the error: "IMG Multi Line or PS appearance on Dterm data Invalidity(Package is not support). (Error...

I have AimWorx 4.5 that has been in service for several years on 4 NEC switches (2each 2400 IPX and 2each 2000 IPS) all set to send their SMDR to one of the 2400s (over CCIS), then on to AimWorx. My question: AimWorx needs to "learn" the extension numbers that have been added to the various...

I haven't had time to try the suggestion yet but, if the trunk is DIT'd to a station that's inbound right?? I also need outbound to the same trunk for the telco ringdown. In our 2400's I then program station as a Hot Line station to a Route and Trunk (AHLS). Do I need to do the same on the...

I need to program up an analog station to an analog CO Trk for a telco provided ringdown. The analog station will drive a ring relay to trigger a digital voice announcer to a PA system. The call will be answered on a D-Term with the analog station being an apearance on the D-Term. I can do it...

good on 2400s(10+ years) not much seat time with 2000. I have a 2000IPS with a mix of DTerm i and analogs, mix of DIDs and NON-DIDs. I need to: 1) change a DID DTerm to a NON-DID number. Change number with CM10. no problem. 2) build "new" analog with previous DID number(from DTerm). cm10...