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I have a customer with a BCM50 R1 who wants his night service to forward to an external number. In other words, instead of hitting the night service and having incoming calls immediately go to the AA, he wants the incoming calls to forward to an external number. What's the best way to accomplish...

Hey guys quick question, I think I know the answer but just to confirm. I have a customer with a MICS. He's thinking about going from POTS to Centrex which will require him to dial 9. Right now when he goes off hook, the set will automatically pick up an outside line. Is there any way we can...

Has anyone gotten a BCM to work with SIP trunks provided by an outside company (ala bandwidth.com) or even know if it's a supported configuration?

Hi everyone, quick question. Is there anyway you check the amount of dsk spaced used on a BCM 400 4.0 through Element Manager?

Does anyone know if you can install Shoretel 7.0 on a 64 bit server running a 32 bit version of Windows Server 2003 SP2. The server people (Dell) says that windows will run fine, the question is whether or not Shoretel will run.

Just about to install our first Shoretel system. Customer want to use ATAs instead of analog ports for Fax machines and such. I know Shoretel has Mediatrix as their reccomended ATA vendor, but as this is a SIP device which will use the equivelant of 5 IP phones, I'd rather not have to give up...

I had 2 different BCM50s V2.0 have their voicemail lockup and require a reboot in the last couple of weeks. The only way to fix it is to reboot. Has anyone seen this and if so what was the ultimate resolution. I've checked on nortel.com and there's no known issue or patch that describes/fixes...

Hi all, I've checked the docs and done a seach on past threads, but I can't find the procedure to perform a DN renumber through the Telset interface. Can someone enlighten me please. TIA

I have a customer with a BCM 200 3.7 and wants to upgrade to a BCM400 4.0. What's the reccommended upgrade path so that we can save all his user data?

I have a customer that uses an AA for all incoming calls. They have found that when someone calls in and hits ## the calls goes to one particular extension everytime. What is causing this and how can I redirect these ## calls to some other extension. TIA

I have a BCM 50 R2.0 that I patched with R200.038 and nothing else. Now I can see any of the telephony settings using Element Manager without getting a "general detail error" or a blank screen and I can't remove the patch. Someone please tell me that there's a patch to fix the patch.

Does anyone know a source where I can get the old style headsets. The ones with the smaller USB adapter, folding heaset and nice padded blue carry case. The only ones I can find these days are the GN Network branded units.

Not sure if I should have put this Call Pilot forum or what, so forgive me if I'm in the wrong place. We have remote personnel that have a voicemail box on the BCM. How do internal users call the extension assigned to the voicemail without actually provisioning a phone?

I have a customer who wants to manage his BCM through a MAC. Do you guys have any experience with PC emulation as it relates to running BCM Element Manager?

I'm trying to get Call Acccounting Mate CDR software to work on my BCM 4.0s and BCM50 V1 and 2s. I can't get the IP connection to work. The CAM has only BCM 3.5 as a pull down option and is looking for TCP port 9000 but no soap getting any raw data. Anybody have any experience with CAM and how I...

I have a customer with inoperative voicemail and AA on BCM200 V3.5. When I F981 is says service unavailable (I'm paraphrasing) I had this once before and it was a bad BFT. I've replaced this BFT and it's telling me the same thing after I reboot. Any ideas? I'm thinking bad HD but how do I test?

I want to be able to setup outbound routing using the 9 access code. The twist is I will have two different line pools. I want Pool-B (4 analog lines) to be my first option on the outbound call. I want my second pool (Pri-A) to be the backup in case all trunks in Pool-B are busy. The reason for...

Hey all I want to install the 2050 softphone on a Vista machine. The product page on the Nortel website says that Vista is supported with maintenance release 255. I can find maintenance release 254 but not 255. I call Nortel and they're about as useful as t**s on a bull. They won't help me...

I know this subject has come up before but after reading all the previous posts, I still don't have a good understanding of how to implement a night service. I guess I'm getting thick, but I need it spelled out for me step by step. My customer has a BCM 400 4.0 and they want it set up so...

Just had a BCM50 that wouldn't boot. Good power LED , but the Nortel symbol would never go from yellow to green. Couldn't access unit through OAM, no phones,no VM, no nothing. I'm assuming I have a bad harddrive, since it's pretty much the only thing that can go wrong in these things. My...