Search results for query: *

I would like to add a person to a hunt group (skill) remotely to trigger an action, is it possible?

is it possible for a supervisor to get into our 8800 system remotely (cell phone) and enter a hunt group to trigger on or off of a "we are in a meeting) message?

I recently upgraded to Vmware vCenter Server 5-U1 and vSphere 5 and if I go to Home/Administration/Licensing in vSphere and click on the "reporting" tab it just shows "This program cannot display the webpage" I have reloaded the vSphere client and still get the same error. I have no problem...

Having issue with firewall and need to know what port needs to be open to backup through the Linux Firewall. (RHEL 5 64bit server with firewall enabled) 1) Is there a way to know what ports are required to be open with respect to our system. Is there a config file I can look at to get the...

Because of daylight savings time (CST) we went forward 1 hour Sunday morning, the server was reset correctly but the phone system services still show that it's an hour off which is keeping customer service closed an hour later than scheduled. I restarted the CRS engine and most of the services...

We have a BES server that will not allow users to go to web pages that are not stored in favorites. How do I set BES server to allow all web content to pass unhindered?

I need to figure out how to route specific stations out of my Definity G3 ver11 to a cisco system that will be running VOIP for a new group of people. I have the T1s connected, set up the trunk groups and signaling groups. I just can't remember what actually tells a specifically dialed number to...

Does anyone know of problems being caused by the Cisco IP phone's apparent use of "Localhost" ? My web developers are having problems with their apps because they also need to use the "Localhost" for their output.. Any help would be truly appreciated.

I am writing a script to help a department direct calls to the correct people during the day depending on the incoming toll free number. the problem is, when I step through the script I check for "Logged in" resources and the variable always comes back as -1 .... does anyone have any ideas...

We are having issues with our receptionist/operator consoles ever since a global policy was turned on so users could NOT be local admins on there machines. Do the operator/receptionists need to be signed on as a local admin on their machine for the console software to come up and work? The...

I recently had problems with system prompts in my CRS Admin server. I uploaded them, listened to them, and everything seemed to be correct until it actually triggered on a holiday and the prompts did not work. How do I test to see if a given message will work? put it into a test script and fire...

I am a new administrator of an older cisco telephony system, my customer service agents have Cisco Agent Desktop 6.1[4] for IPCC Express 4.0 and this will not work with Internet Exploder 7.0..... Does anyone know WHAT version or IF a newer version of CAD exists that will work with Internet...

I need to setup a way to trigger a Inclement weather message from home in case of snowstorms. I already made an extension for this, and added that extension to a hunt group that has a line in the inbound call flow. So if I was in the building I would log into the weather group and it would...

I need help adding a new T1 to my Definity G3 ver11. I recently had the connection installed in the building, and the TN464gp and CSU120a3 will be here very soon. I just need help with the actual programming of the switch. The company I work for has not paid for any maintenance in years and I...

I have been instructed to find out what it will take to get VOIP going on our old G3 definity Ver 11. I have no network connectivity on it at this moment so I am on the ground floor looking up. Any help would be truly appreciated. Jeff

Someone in their infinite wisdom changed the password on our Definity G3 ver11 switch... I can get in from the remote software so they must have changed it there also.. Is there a default password from the console or some other way to change a password without knowing the password you logged in...

I have an Avaya Definity G3 ver.11 and I cannot remember how to clear the Major/Minor alarm message!!! Can anyone help? Jeff

I have been put in charge of a project involving handing out security Tokens to remote corporate users. The problem is, the first step in the instructions I am handing out is "go into the properties of your VPN connection" which for these users everything is greyed out because the corporate...

I am going to build a new 11d server and migrate servers over to it as well as add new 64bit servers, the problem is I have the original ADIC Tape library with 3 ADIC tape drives and if I read correctly I will have to disconnect 1 of the drives to use for the new server. so my old system will...

My boss wants a single button on his Avaya 6408d+ to forward all his calls to his cell phone when he is not in his office, I know this is possible but had a stroke last year and a portion of my memory is just not there any more.. can anyone help my system is a Definity G3 vers 11.. Jeff