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Okay long story short, I had a stupid moment and I hit Default security button under the Advanced Security Setting dialog box. I was able to rebuild the default permissions by using a mix of internal documentation and Microsoft's. http://technet.microsoft.com/en-us/library/cc772684(WS.10).aspx...

Hi, I couldn't find any information on this so hopefully someone and shed some light on this for me. If I set the /3GB on my Windows 2003 Server will it improve performance in Shoreware Director? I know the switch just allocates more virtual address space to the applications, but is the ShoreTel...

Hi, I'm trying to setup a test bed which consists of one Shoregear 40/8 switch two 560g IP phones and Shoreware Director 6.1. So it's complaining about not having a license, blah, blah and it says that access will be locked out after 45 days. Which is fine because I only need it working for a...

I'm trying to setup remote notification from CallPilot to a Blackberry. I create a new Notification Device Class, but it won't show up in as an option in the user mailbox under remote notification -> device. The only options I have are telephone and digital or numeric pager. Am I missing...

Hi my company has a BCM400 Rel 3.7 in the UK that used to be able to call our San Diego office. Recently, the UK office is unable to call the San Diego office. The UK BCM can call the other offices just fine however. The San Diego office can call the UK office, just not vice versa. The H.323...

Hi I was wondering what load you need to go into to add a new route. I can't remember for the life of me and I can't find the answer in the documentation I currently have. Thanks in advance...

Hi everyone, I have a site that is running a BCM400 rel 3.7, one of my users asked if it was possible to receive an email notification each time a caller left a voicemail. I don't think that this is possible on a BCM, I can do it on my CS1K no problem. Can anyone confirm this/enlighten me as to...

I am wondering what would be the best way to set this up: My users want to be able to dial a DID from outside the office and receive a prompt, something like "please enter the extension". They would then enter a four digit extension and be routed to one of our other offices via our H.323 trunks...

We're running a CS1kS 4.0 and just recently after a switch reboot we lost the option for our callers list. I don't even have the callers list option on the phone anymore. I know that this resides on the SS and I double checked that the correct IP is in element manager. Does anyone have any...

Hi, I am currently backing up my callpilot to the SLR Tape drive that came with the system. It takes too long in my opinion, has anyone ever tried to backup their callpilot with backup software such as Backup Exec or Arcserve? I don't know if I'd be able to get a good backup if I just installed...

I use OTM to collect CDR data via data buffering and access. It outputs it to a flat file (detail1.img), my question is what does the information mean? What does the N, S and E stand for? What are the & for? Are the trailing 000 000 of any significance? I am hoping somebody could breakdown this...

Hi we have an ACD on a Sucession CS1k (v4.0) that currently goes to VM if nobody picks up. They want to change it so that the customer service reps can manually forward the call to an external number (cell phone) I already tried to do a call forward on one of the phones that are in the ACD group...

Hi, I am trying to set DST for our CS1000S; I am trying to do this for the 2007 year, since it wasn't setup previously and I had to manually do it this morning. These are the instructions I am using: You must turn it on in LD 02 - BWTM <month> <week> <day> <hour> month = 1-(10)-12...

Hi, I am trying to add 39 as one of my destination codes to one of my international BCM 400s running v3.7. Everytime I try and add it I get an "invalid option" error. I know from past experince that this is usually because there is a DN in the system that is using "39". However I can't seem to...

I have a Succession 4.0 at corporate HQ running Callpilot 3.0 I have three remote offices running BCMs rel 3.7. Everything is communicating via H.323 trunks over IPSEC tunnels, with the NRS in corporate responsible for all the call routing between sites. Everything had been working perfectly...

I had a user ask me "During a conference call today I had to switch to the other line to field a couple of important calls. What I didn't know until someone told me was that the phone system was beeping periodically on the line I left, presumably to remind the connected party that I was still on...

I had a user ask me "During a conference call today I had to switch to the other line to field a couple of important calls. What I didn't know until someone told me was that the phone system was beeping periodically on the line I left, presumably to remind the connected party that I was still on...

Hi I was wondering how the ELAN and the TLAN talk to each other in a Succession CS 1000S. I have them set up on their own seperate VLANs and I can't ping either of them from my network.

Hi, I was wondering if anyone knew how to get the Cisco ATA 188 to work w/ the Succession CS1000 VOIP. I want to hook up a fax machine at an office across town. We already have I2004s working over there I just don't know I what settings I would need to configure (ATA to CS1000 and vice versa)...