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Hi All, I'm not looking for advice as such, just pearls of wisdom gained from experience. As our business has grown, I'm migrating our Agent Gateway MXe III to ISS to enable us to add more users and not be affected by the limited number of agents you should have active on an MXe at any one...

Good Morning, We upgraded one of our remote MXe III's on the weekend, moving from MCD 4.2 to MCD 5.0. Pre upgrade, using the software installation tool, we checked our ACD licenses, which showed 72 both before and after the sync. The upgrade failed a couple of times, so we were forced to...

Hi All, I have been tasked to deal with adding an integrated IP dect system to our 28 site cluster. I'll go through what I'm looking to achieve shortly, but I was wondering if any of you guys had tried to implement anything similar, or what you think of the idea in general. We have a 28 site...

Hi, At one of our sites, (MXe III running MCD 4.2), in the early hours all calls in and out stopped. I checked the maintenance logs to see what was happening, and I saw this message repeated for over a 100 pages, covering only a 1 hour period. “MsSetLastError()->041 RC_MS_QUEUE_FULL Message...

Hi, I have question, which I can't find the answer to. Is it possible to have internal callers showing their location or department when making internal calls? I can't see anything in the COS which references this. I have a Mitel MXe III running MCD 5.0 SP1 PR1. Thanks

Hi All. I have a major issue, and I'm not getting much assistance from Mitel, who have told me they are still investigating.... I have an MXe III with 300 SIP Trunk Licenses. MXe is running MCD 5.0 SP1 PR1. The proxy to the peer is via an MBG 7.1. I have 300 SIP Trunk Licenses available here...

Hi, I have been given a stange request from a customer, in that if a handset rings, they do not want to answer the call simply by lifting the handset, or going off hook. What they would like is if the handset rings as a result of a direct call or hunt group call, then they have to press a key...

Hi All, Had a challenge from a customer, and have no clue where to start. They've asked for a feature which would alert all handsets with an audible alarm if a button is pressed on one handset, would display "panic" and the directory name of the user using the feature. The real challenge comes...

Hi, I have an issue registering Bluetooth headsets I hope you chaps can help me with. I have a CX on MCD 5.0, running 5360 and 5330 handsets. The issue I'm having is that none of the bluetooth headsets we've ordered are registering. Connected the Bluetooth Module (PN 50006402), and also the...

I've installed an IQ on V5.8 on a windows 7 SP 1 machine. Got an issue with logging in, and it's really confusing me. I've ran out of ideas, and I'm hoping you guys can help. Installed the IQ, patched, then logged in to the IQ with the default "mitel" username and password. All good so far...

I have a customer with an MXe on V9.0, and a CCM on V5.8. One night last week, 1 agent out of 40 automatically logged in at exactly midnight. The extension was also logged in as "make busy", but I have disabled this function in COS. The fault has not reoccured, and did not cause any major...

Hi, This is not a technical question, just wondering if anyone knew why with the release of SWB 2.5.7 that users licenses on MCD 4.0 and below software has gone from £50 to £110? Is this a mistake on Mitel's part? Waiting to hear from our account manager but I wondered if anyone on here knew...

Hi, I'm really struggling to resolve an issue. Any help would be appreciated. We have an MXe III running MCD 4.2. Calls are intermittently cutting off, at least once a day. Looking in the maintenance log, I see a number of logs which give me cause for concern. The first is a warning "IP...

Hi, I'm trying to install Enterprise and Ops Manager for a customer who wants to schedule backups, as for some reason doesn't want to go to MCD 5.0. I'm trying to install Ent Man Release 6.1 on a Windows 2008 server. I've got the licenses on the AMC, can get to the AMC from the server, and all...

Hi, I work for a company where I maintain multiple 3300 servers across a large network. We're looking to SIP for our outgoing trunks (not my decision), but I need a list of Mitel approved/compatible SIP Trunking Service Providers for the UK. The latest one I have is from 2009. Is there a newer...

Hi, I have an issue that neither I nor our vendor can resolve. Any help you clever chaps can provide would be appreciated. I have an issue with an ACD Path. We have a Mitel MXe 3300, on version 10.0.3 (MCD 4.0 SP3). Incoming DDI translates to path 84*00 in the system speed call table. Path...

Hi, Is there anyway of exporting RAD box greetings from a Mitel MXe 3300? We are on version 7.1. Either that, or find out which RAD boxes have greetings configured? I have to find a particular greeting, and have no idea of which RAD box it is on. I have gone through the first 50 and found that...

Hi, We have an issue with using speed dials that contain pauses on Polycom 6000 devices. The speed dial works fine on our 5340 and 5312 handsets, but when using a SIP device the call hangs once it gets to the pause and sends the second set of DTMF to the network. We are using an MXe 3300, and...

Hi, I may have an issue with a cept formatter card, and was wondering if anyone had seen something similar before, although the problem could be with the DPNSS link. We couldn't send any voice over the link, and we logged a fault with our circuit provider. As a precaution, we busied out the...

Hi all, I have question on RAD Boxes, hopefully one of you more "enlightened" chaps can help. Is it possible to export RAD Box greetings, in the form of a .wav file, or something similar, to a remote site? It is a site on the LAN, but not clustered like the rest of my network. Many Thanks