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Can anyone explain how to implement ZDP with example ??

I know that IP Phone 1150E supports Handsfree listen only, but somehow i am not able to make it work. Has anybody being using the same and can please share the info with me?. Thanks, Riz

Hi , I have around 2000 IP Phones installed. I need configuration Utility for This realese.I have one for release 2.0 but dont have for 3.0. Can anyone help me out?

Like Nortel Multimedia conferencing , can we do config such a way into ICB that before Chairperson Login no one would be able to get into conference. ICB 4.0.

Hello Everybody. Can somebody explain why there is a difference in the abandoned calls between Application and skillset reports. eg: Application report: Offerred- 20 , answered-15, abandoned-5 Skillset report: Offerred-20 , answered-15, abandoned-3 I am using CC6 with SU04. I am...

Does IDC take DNIS entry of 10 or more digits? I have a dnxp 98 pkg and have set NDGT in rdb to 31. FDID is set to yes in IDC still the max digit i can enter in IDC (IDGT) is 8. Can anyone help me out on it?

Does IDC take DNIS entry of 10 or more digits? I have a dnxp 98 pkg and have set NDGT in rdb to 31. FDID is set to yes in IDC still the max digit i can enter in IDC (IDGT) is 8. Can anyone help me out on it?

Wea re using SCCS 5.0. Is it possible to give a audible warning tone for an inbound call which is exceeding a specific time limit? For example if an agent is taking an inbound call and the call duration exceeds 2 minutes, the system will give an audible beep to the agent after every 2 minutes...

When i try to access mailbox it only says "1 new message" but it doesnot says from which number and at what time it is sent. Is there anything i can do without reinstalling callpilot. Cheers!

i am using sccs 5.0 SU 05 with Standby server feature. Whenever i try to open the Server setup configuration utility, i get following error: SvrConfig: Running a platform migration from an unknown release. Has anybody come accross this error? Any Ideas?

Hi, We are using SCCS 5.0 (SU05) on win2K platform. Recently i had taken a restart of the server to change the status of my server from Active to Standby. But i have found that the Sybase SQL Server Service is not starting now. I have tried to keep it in manual mode and start it manually but...

Hi All, Iam In a very uncomfortable position. I have Just lost my USB Security Dongle for the OTM Server. Some idiot flicked it thinking it is a USB Memory stick. I would like to know, does Nortel provide with another Dongle in such situations? If yes, what is the procedure to obtain one?

Hi all, My Application Display shows around 2 to 3 calls on wait, whereas in my skillset display it shows me "0" calls wait and also around 30 agents on idle. Has anyone faced similar problems before?. Need some tips on troubleshooting. I am using SCCS 5.0 with SU05. Cheers,

Hi all, We are using SCCS 5.0 and running an inbound call center. Meridian 81C with Succession 4.0. Suddenly a strange problem has started since last 4 days. All incoming calls from customer, if transferred to another DN( Supervisor extn.) get disconnected after 5 minutes. This problem is...

Hi , I would like to know if Agent whisper is supported by Nortel, and how to configure it. My requirement is: Prior to the call hitting the set, Agents should be able to hear announcement of the type of skillset the call belongs, so that they can greet the customer in the same language...

Hi, We are using an option 81C , Succession 4.0 with SCCS and Call Pilot. Following are the errors i get frequently related to AML. They are quite annoying at times. I would like to know the impact and also how to get rid of them. Thanks,

Hello! I am relatively new in symposium reports. We are using SCCS 5.0 and SWC 4.5(SU05). My Operations folks think that the service level which they are getting in the historical reports is not correct, hence they want to change the service level formula. Is there a way where we can do this...

Hello ! We are using Synposium webclient 4.5(SU05). We have observed that the realtime display in webclient sometimes displays incorrect information. For example, in one case, an agent was in a not ready state since 25 minutes. The realtime display was showing the agent's Incall Status as...