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One of my customers acquired another business and they have an Aspire S. We need to bump from 16->24 stations and do some minor programming ... Add 1 extension and change a couple voicemail boxes. There is an Ethernet card in the unit... Which, in previous experience, allows a remote tech...

Hi, I have a customer with a unique situation During the day, calls are routed through the receptionist (221) if she is busy on a call, or steps away from her desk, then 2 other people in the front desk area can press the group pickup button and answer the call. This poses a problem when...

Hey All, When I try to do a 777, 0#, (password) and then 9, it says invalid selection. Am I missing a step? I am trying to re-assign the mailbox from 14 to 30

Any idea how to adjust the volume? They do a page sets, and it blasts throughout the place, and everyone gets startled... old people. I'm going to have to donate to tek-tips, you guys have been a great help!

This was working OK yesterday, all of the sudden today, all of the lines get answered after the 1st ring with the general delivery mailbox. The customer went and unplugged the CP100 by himself, and he's just about ready to shoot it with his 12 guage. Any advice?

Hi, Is there a trick to getting one of these 12x0 modules to work? I have it plugged into the top port (8) of the 6 port fiber expansion card, and programmed that for a trunk module.... but in programming the module says "unequipped" and when I try to access a line, it doesn't work.. it says...

Hi We recently installed a CICS 7.1 and a Callpilot 100 to a customer who lost their old CICS and Flash VM in a lightning storm. I have set up 5 mailboxes - 221, 222, 223, 224, 225 When I am at extension 221, and I press F981 the screen says "Mailbox:" I am used to it just saying...

Hi, I am not sure if I am supposed to use DRT or some other method, but this is what I have, and want to do. I have a CICS with 7.1 software. I also have a Bogen C35 amp that is connected to a few horns in the warehouse area. If the receptionist goes for a smoke break, she would like the...

Ok... I am at my last grey hair here. Customer has a MICS 7.1... just added PRI & 2 ATA's (2 fax machines) I have 9 > destination code 001 with 2DT.. works great from the 7316e handsets... not the ATA's is there no 2nd dialtone on ATA? THey have 2 expensive copier / faxes (toshiba estudio...

I need a tech who knows the Symposium system... along with M1 Opt 11. Please contact me: matt@bev-comm.com Thanks!

I have a customer who wants his voicemail messages sent to his Blackberry. Is this possible?

Will off premises notify work with Flash ver 1.44?

Here is a silly question.... I have a customer that has a Meridian 1 and 2 MICS at 3 different sites. The Meridian 1 has Symposium Call Center as well. 1.) Can the Meridian 1 be programmed / maintained remotely? 2.) What is needed, if anything, to create this enviroment? 3.) Who wants...

I have a customer who added a ESI 8 card. The card and station numbers have been assigned. I am having a problem acquiring the SAT softare to program the nadditional phones. can someone please e-mail me the software? matt (at) bev-comm.com I could also use the software for the Elite...

Hello, I have a customer that has a NEC Electra Elite 48 and plans to add "a card and some sets" to their system this week. I am assuming that the card he is adding is for station ports, but I haven't gottten a response from him about that. Is there anything special I need to do in order to...

I am new to the Panasonic world.... quick question about the KX-TD1232. We have to replace the battery on the UPS for this thing. How long can it be without power before we have to re program everything? I am guessing it will be without power for 15 minutes (worst case) Thanks Matt

After getting a quick response to my last post, I decided to try again :) Customer wants to have all 8 lines APPR&RING on his set. If the receptionist is in, there is no need for him to listen to the lines ring all day from his back office. If the receptionist takes the day off, he needs to...

Hello, I have customer with a MICS R7 and CP100. The customers after hours announcement says "For an emergency please call XXX-XXX-XXXX" but they want to change it to "if this is an emergency please dial 7 now" Is this hard to do? I have only programmed CP100 to do the basics. Thanks MB