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Anybody have or know of a study guide for this? Thanks

Programmed user rights with buttons and now the users that are in that user rights membership the buttons are not showing on the phones plus not showing in the users buttons?

This is connected to an Option 11 and somehow the customer has lost both the manager and general delivery passwords. You need the GD PSWD to reset the manager. I have seen about a TAS backdoor pswd but that's it. Any help would be appreciated.

In the store when you search on outgoing calls it shows the extension but will mostly all of the time not show the dialed number it shows the 9 for dialing out. It does show the CLID for incoming.

Have customer that's on a BCM450 6.0 and has one UM seat licence. They don't have the UM/Desktop loaded on a PC and never set up the Message Forwarding but when you try to assign COS 3 that has Message Forwarding enabled on it to a Mailbox it says NO More UM Seats available. Does mean that...

I have a BCM450 that another company tried to upgrade it to 6.0. In the system it says 6.0 but in the logs still 5.0. plus it wont accept 6.0 patches but will 5.0 so it's still at 5.0 The question: If I do a back up and restore it to a new 5.0 450 unit without the expansion card will I have a...

Customer changed PC they run reports from, it's windows 7 and when using IE the submit button for reports is missing when using Chrome it's there but grayed out. Java Problem?

When we start the BU we get an Error,a Backup is in progress. We rebooted and still same. It wont do a BU. Any Ideas. Thanks

I have a Basic IPO with the AA picking up, how do you access the Mailboxes remotely.

Customer has Basic CC with 2 Skilsets now and needs 1 more skill set I know they will need to upgrade to Enhanced for more Skill sets but on the adding of the Enhanced license will the Basic programming be preserved onto the Enhanced.

When trying to create a HG we get invalid DN. Has this happened to others. What did you do to get a good DN. Thanks

All the canned greeting are not playing after a new BCM 450 R1 hard drive and a restore of the data base. Any Ideas. I haven't been to look yet but thought of COS 7 that is tied to the AA greetings. It use to be greeting 40 was some canned.

It started when the reports would not run past 11-21 @ 1:20 pm. You could get reports prior to that date and time. you also got a screen to skip,skip all so customer skiped all and still could not get anything past the date? NOW i have a problem of the CC password gets an invalid password on...

After a reboot do not get MB admin,AA, config on the side bar it only shows Call Center. It allows you to add Skill sets,agents greetings just like normal but nothing else shows as a heading. You can go thru the F 983 and see everything and get to AA, Mb's etc. CP s/w 3.1.10.31.22 What do you...

I have put the IP of the exchange server in the CP manager properties under outgoing SMPT and made COS 3 with MSG FWD enabled and assigned to MB's also add the email address of the MB's in the MB admin for each.If the Desk top msg is loaded it goes to the Outlook if not installed witch you...

Have a CP150 with 2.45 RCC s/w, just like what is on the BCM's and when you do the Agent Audit Report in the activity column ishould show avalable time/ not reaady / break time / out or incomming call, well it is not showing the call activity out or in only Avaliable and break. Anybody run...

To make a long story short, customer started small now after some years have 3 systems 2 BCM 450;s and a BCM 50 all networked. the problem they were all 3 digit and a mix of the same extension range on the different systems. Just added the BCM 450 5.0 and using the CVM only between the 2 450's...

Have a CP/150 that is used as a Call Center and last week the server crashed got new one and put the latest server and reporting s/w on it. When pulling calls in the connection it only pulled the calls from the last boot a couple of hours earlier. When trying to view a report it will only pull...

BCM 3.6 RAID system missing file- winroot/system32/ntoskrnl.exe - Nortel knowlege base said if error comes up on monitor on bootup to take the system IDE cable and connect directly to the Mirror drive to make it a single drive system and it came up. Question is when installing the replacement...

How can you delete some data in the RCC data base.Or is defaulting only option.