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A business unit has a vector which they want to route to 2 stations with them both ringing at the same time. Both these stations are already using there coverage paths for voicemail. Any ideas on the best way to do this? They also want the calls to go to a group Voicemail box if not answered...

I've been told by a customer that they want CM 6, how they found out about it i don't know Does anyone have any details on what it will give them new and when it is to be expected

I'm currently using Cm 2.X When I create a vector I want to have an option for if th customer presses * to replay the menu. However when I put the step in the vector in won't allow me to save it. Any ideas?

This is a strange one and I don't want to do it, however have been asked the question and the customer thinks it's a good idea. The customers wants to be able to delete an Active Directory account, this in turn will delete the Station, agent, Vm box etc from within the Avaya environment. Is...

I'm trying to do some DR work for an insurance company, they want to be able to look at the callers number and route calls according to area codes. They need to be able to activate this remotely. The idea is if an area has an emergency they can priorities these calls. Any ideas or is anyone...

I'm currently using EC500 on CM2.X However.... It works fine getting calls to my mobile - however the number of the calling party is showing up as the the number associated with the trunk calling me, and not the number of the actual person who is calling my DDI. Is there any way around this

I have some users who want to have the "leave a message after the tone or press 0 to speak to an operator" Instead of routing this call to the attendant they want it going to a hunt group or skill. Is this possible and if so how would i go about getting it done

I am testing IP agent 6 on Citrix - I can log the station on and make and recieve calls without an issue. When I try to log an agent on, I am just getting an engaged tone. I've been through the docs and don't seem to be able to find anything. Has anyone else experienced this, or are there any...

Is it possible using IP Agent 6 to have busy reason Labels from the Cm rather than configured on each PC. I've tried using Abrv-dials and labelling these, but that isn't work either

I need to set aux work codes up to show the name of the code. I have set them up as abrv-dials in the system. I've tried using the FAC code but it just doesn't seem to put them into the state they requested, they just stay in ready. Any ideas or is there another way to do this

We moved a port network to a new site last weekend. This involved all new IP addresses. The system came up without an issues. However (there is always one).. We have some phones which aren't reregistering, they boot allow you to logon with the station number and then just sit there, if you...

What would IP Agent 7 give me over just using IP softphone 6? Any Ideas on how the costing compares for these? Is there anything I need to watch for or avoid when rolling these out into a call centre environment. Thanks Using S8700's S8300's G650's G700's

Is it possible to see how many stations are connected, but are not currently logged on. I am using CM 2.x Thanks

Is anyone out there using the S8700's as the TFTP server for downloading the settings for the phones? If so is there anything I need to watch out for? Also can I upload the personal speed dial settings back to this location? Is there anyway of implementing security on this. Thanks

I am currently using the old style Media Store NT call recorders, recording trunk side. The calls are archived off on to a SAN rather than DAT tapes. We are using the avaya CM3 platform and are looking to upgrade to the new IP recording solution provided by Witness (or are they called Verint...

Is it possible through the CMS supervisor to force log off agent logons? If is can you log a number of agents off based on there extension number or the site they are based on? If you can't log them off can you force them into busy?

I have been asked to do a security audit on an CM solution (S8700, S8300, G650, G700, Audix) this will be listing what things the maintainer is doing or should be doing and what the customer is doing and should be doing. Not sure if this is the right place for such a post but would be...

I have a S8300 in a G700 gateway (with another couple of G700's just with DS1 cards in)installed using 4620 phones, I just wanted to know how many concurrent calls I would be able to have without needing to add additional voip resources. Also how many announcements can you have. Think my...

I want to divert any (9)118xxx call made to go to (9)118yyy I believe you do it through ars but don't seem to be able to get it to work. Any idea's out there....

We only use CM3 for ACD functionality when our main ACD (Concerto Ensemble Pro) is unavailable. The rest of the time it is just used for providing expensive stations on desks - apart from back office use. I have directed the vectors to hunt groups containing station's. I have set the station's...