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I have one phone on the system that gives an error when I try to assign values in CME6. The error is "Some data could not be applied". The destination extensions I entered remain in the fields, but the text turns red. I've compared it to other phones that do have CME6 configured and everything...

This call originates from the Polycom 6000 (3rd Party SIP) conference phone. Telco prompts for LD Code input. If calling from a 9650 set, you get about 5 seconds of silence, then a tone, then a recording instructing you to input your authorization code. If calling from the Polycom, you hear...

Has anybody ever connected a Lifesize icon 600 SIP conference phone to an SV8500? Any integration tips appreaciated. Thanks! -SD- www.mysupportguy.net

Hello Group! This one is very strange. Details: IPO 8.1.79 Public SIP service. Serving switch type = Metaswitch Inbound URI for Line Group 17 */*/*. ICR built for all incoming DID numbers. Problem: Any DID, such as the customers Main Number, that is put in place to be used as the outgoing...

Hello group! Looking for some best practices for implementing security on SIP trunking installs where the provider does not supply a Session Border Controller. I know the IPO firewall is a nightmare to configure, but has anybody had any success in using it to only allow SIP on the WAN/LAN2...

One of the many reasons I really like IP Office is the shortcuts available to a programmer during the configuration process. But, I have yet to find a shortcut for adding H323 Extensions. I thought I would check with the highly skilled and knowledgeable members of this forum to see if any of you...

Hello! 500v2 8.1(65) Licensed for 20 SIP channels. SIP trunks provided by Telepacific. I am unable to get the SIP trunks to use the WAN/LAN2 port on the IPO. I think it is related to the setup engineered by the customer and Telepacific. This is not my first rodeo when it comes to SIP trunking...

Hello Gents! Strange issue at a recent large install and wanted to know if this is ignorance on my part, a possible configuration issue, or design intent. IP Office 8.1.65. I configured a hunt group for "group page" through the set speakers. A couple of users have complained that if they are...

Hello Gents, VM Pro 8.1.9102 IPO 8.1(65) VM Pro answers the call, but does not react to any button presses. If called from a station on the system, everything works fine. How can I test for receipt of DTMF tones from the PRI provider. I tried using VM Debug, but I didn't see any DTMF, so either...

Details: IP Office 500v2 8.1.65 VM Pro (6 ports) Running CCR with (7) Agents and (1) Supervisor Hunt Group configured as CCR Agent group. RingMode is Longest Waiting with queuing enabled. No Overflow. No Fallback. Issue: If a call is in queue, all agents are busy, and all VM ports are in use...

Documented as supported .... · one-X Portal for IP Office User Packages are supported. User Packages and Mobility will require user package licenses. The UC module will support up to 50 User Packages. Anybody tried it? Anybody found any documentation specific to configuration/implementation of...

IPO 8.1(63) with VM Pro, also have CCR implemented. Is there a way to provide an estimated wait time to callers waiting in queue for Call Center agents? I haven't found anything in the documentation. -SD- www.mysupportguy.net

Hello, Does anybody know, or even better have a capture, of an H323 IP Phone starting up and registering to the IP Office. I would like to know exactly what the process should look like when bringing an H323 set online. Using monitor I can see the .txt file downloaded and the f/w file loaded...

IP Office 500v2 running 8.0.44. User configures Personal Directory entries via telephone interface. Entries are visable via telephone interface and in IP Office Manager at User>Personal Directory. If the IP Office is rebooted, all of the Personal Directory entries disappear. Known issue? Is...

Hello all, I've never worked with this particular set model. On the bottom of the 9611G there is a slide switch labeled IEEE. One side of the switch is L and the other is H. Can anybody provide any info about what this switch is for? Thanks in advance! -SD- www.mysupportguy.net

So ... Auto Update keeps trying to install SP3. What are the pro's and con's of this SP? Anybody with any negative side affects? -SD- www.mysupportguy.net

Has anybody seen issues with the internal analog station ports on BCM50 2.0? Have a couple with the same issue. Keycode shows active. DN's show up under Active Sets. Go to Resources, Telephony Resources, highlight the internal station bus and check the bottom panel and all of the internal analog...

Has anybody had any success getting MWI to work from an Octel Voicemail. Config: BCM 3.7 connected via PRI to Option 81. Opt 81 connected to Octel VM. Can light MWI on BCM using MIK/MCK keys. Can not get MWI to light when leaving a message in the Octel. Watching the D-channel messaging we do...