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I have an IP Office 500 with VM Pro with about 70 IP phones, 48 VMC's and 30 VM channels. When a call is placed to the main number from an outside line and they dial the 4 digit extension, sometimes it just gives dead air for 30 seconds and then rings the users extension. Other times it never...

Is there a way to automate VRT table updates. I have 2 VRT tables that have lists of numbers that change on a regular basis. I have a spreadsheet that tracks these numbers and who they belong to and need a way to setup a schedule to automaticlaly refresh the VRT tables with the new list of...

I have CM3.1.2 with Avaya 9630 IP Phones with the Expansion Module in order to provide the call center agents with all of their feature buttons readily available. The problem is that when we use IP Agent from home, it does not show the buttons that were programmed on the expansion module. Is...

Is it possible to change the extension that an Avaya 4610 or 4621 IP station is programmed with remotely? I have 200 phones that need to be re-programmed with new extensions, and would like to do this centrally so that I don't have to physically log off and re-login each phone manually at each...

Hello, We use CM 3.0 and have a need to remove callers from a queue after they have been in the queue for 60 minutes. We want the option to play a message, route to another queue, etc if they've been waiting that long. Is there a way to check how long a specific call has been waiting and take...