Search results for query: *

Definity G3R8, we have a queue for service calls and would like to connect a strobe to an analog station port. This strobe to flash when there are 10 calls waiting in queue. I have done this years ago but the cobwebs keep getting in my way. Can anyone give me a quick snap shot of the steps in...

Hey, guys, we had been using Microcall for Windows for call accounting, it died. Can anyone suggest another (non-Avaya) CAS for Definity G3R9? THe old Windows 98 pc died and could not get the software to load with XP or on our server. Thanks

I have some 9630 phones which have a four digit extension for a remote switch programmed on a button. The button label has the four digits on it. Like 6556. Can I change this to the name of the remote switch? Or any alpha label? Can't find this in the guide anywhere. I am an IP newbie, take...

We removed the only t1 we had. Since then we have an alarm that says PRI-CDR. How do I get rid of that? We do not have CAS or CMS. Thanks!

I need to have a step or steps in a vector that would do the steps necessary for this announcement - "if you know your party's extension number, dial it now". Is there an easy way to do this? We have Modular Messaging but I would like to keep this call flow all in my vector, if possible...

We have CM 3.1.2, our call center sups want their agents to view on their CallMaster 5's, a timer of how long they have been logged in. I explained the timer feature, but they wish it to be automatic. Anyone seen this before?

objective is to route calls to a vdn going to an external number if the oldest call waiting is more than 2 minutes. I am not sure if this is it... check skill 33 m if expected wait < 120 queue to skill 33 route to vdn 4444 How do I queue to 33 with wait 30 sec and announcement 2222 after...

We have 3 port networks in the main location and 2 port networks on remote ESS switch. We are looking for a way to dial the same four digit number (our extensions are 4) that would ring the local helpdesk. Lets say 4444 would ring 5001-5005 if you were in the first port networks and 4444 would...

We have two ACD's. Customer wants 80% calls coming in on a VDN to go to ACD 1, the other 20% to go to ACD 2. I can't find any way to do it by percentages. Anyone have an idea?

I have found that if I put a bang (!) in front of the names you avoid the matches for dialed directory in AA and phone system directories.

Couple years ago I worked on a G3 and we used Xmobile extensions. Now we have CM3.1.1 and use Off-PBX stations, what I am looking for is how do I call in from outside, and then call within the system from my extensions' call appearance so it looks to other users like I am at my desk. (actually...

I am trying to find VAL manager software. Avaya's website sucks. (an old Avaya guy here) It is not on the cd the installer told me it was on. Anybody give me a clue?

Can't seem to find exactly how to setup email notification. When a particular subscriber receivew a voice mail message, I want it to email notification. Is this a user defined destination, or must I set it through subscriber management, and if so, how do I? We have Avaya Modular messaging and...

We have Avaya Modular Messaging and S8720, we would like to have a "help desk" voice mailbox that would send an email notification upon receiving a voice mail, is this possible?

I have been away from Definity for a while, we now have an 8720, where did ASA go? I mean what cd is it on, or has it been totally replaced?

I thought there was a dial test for testing each touch tone receiver in a system, I can't seem to remember it, did it start *04, etc? Help Help. By the way, the switch does not show any TTR errors, but the customer has an IVR that sometimes transfers calls to the operator and her extension is...

Help! What release of Legend is the earliest the 016 TRR module will work in??? I have an R3.1 that won't recognize it, don't know if it is bad module or compatiblity. System inventory says it is an R008 module. And of course NDT.

I have been "away" from Merlins for a while, my question is concerning 408 GLM-U modules. Do they support MLX type phones, and are they 2-wire or 4-wire. A tech told me they were 2-wire and I thought all MLX phones required a minimum of white/blue and white/green pairs (on 468B). Whats up? Thanks