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There was a post a few months back about this and it was recommended not to do it (if I recall) but I am still interested in a script that would settle my EDC batches every day. Any guidance? I know the risk of not having a pair of eyes look at the transaction report, but I also know the risk...

Thanks for all the help on the last question re two CC batches. I found an easier solution, beat up your merchant services so the rates are the same and you don't need to do anything special. However I have one new question, my interchange fees are pretty high due to card not present...

My credit cards all go to one EDC batch which is settled everyday. I am having processor issues with pricing (First Data), mainly due to being configured as a QSR but large catering orders are throwing that off and bumping up the rates. The suggestion is to have two different CC batches, one...

Hi all - I need to see two seperate order queues on one terminal, is it possible? Mainly a cashiering environment, but some of my in house orders stay open (so I need a queue bar for them) and I need to see a seperate 'Internet Queue' bar so I can see when those orders are placed into the...

Hi All - I have a problem with my cashiers and their clock-out. At the end of the day they cannot clock out unless someone else is clocked in on the terminal. If they attempt to clock out the terminal says cannot clock out currently logged in employee. To work around this they exit out...

Hi All - I have a few Employee questions: 1. Training. I have a trainging employee set up, when I try and assign a cash drawer it wont let me, it says I must have a training manager job code to assign a drawer. Also my change machine does not work in Training mode. 2. Manager/vs...

Hi All - I have a strange error I cannot trace. When I go to Functions -> Edit Punches I get an error that says: "ERROR: Unable to access shift data" Overtime calculations may be incorrect if you continue 1. Close Edit Punches 2. Close all other applications 3. Reopen Edit Punches Contact...

Now that I have my house accounts up and working properly is there a way to select an account from a list? Currently I have to type in the name or enter an account number, very time consuming. I would like to have a list and select the correct account from the list, anyway to do that? Thanks

I have set up a House account, #00100. I have also set up a House account tender. When I push my House account tender it does not ask me which account I would like to use, it just says House Account payment. How do I select which account I would like to use, I can't find an 'Account Lookup'...

Hi All - Fairly basic question - How do I properly tender a paper Gift Certificate? Currently I have a Gift Certificate tender set up. On the FOH I hit my GC Tender button and enter the total amount of the GC and then give the customer cash change for the unused balance. My...

Hi all - I have two NCR 2010 (Gerbo) coin changers I am trying to add. Can't get them to work. They didn't come with cables so I am using a standard DB25 to DB9 serial cable. I have my terminals configured in Aloha to use them on COM1, type set to NCR. Coin units initialize properly (one...

One more for the guru's on the board: I have a Gift Certificate Item. Don't need to charge tax on it. I have my Primary Tax set up @ 8.5%. I set up a second primary tax with a 0% rate and assigned the Gift Cert Item the primary tax with the 0%. When the item is entered it does not...

Thought I'd give it one more shot, after upgrading from 5.2.28 to 5.3.34 my name order button no longer works. Keyboard comes up, I can type anything I want, hit OK but the order still remains numbered, no name. Any idea what affects this button or anything else I should look at to solve this...

I just upgraded to 5.3.34 and my 'name order' functionality is no longer working. Any ideas? The keyboard appears and text can be entered but it doesn't change the order name from the base number... Thanks

Hi All - Is it possible to have a PMIX report (or any report for that matter) print automatically mid day? How would one go about setting it up? THANKS!

Hello - I was hoping someone could help me out on what should be done at the checkout process. I have a few issues which is why I need to double check what is currently being done. I currently enter a starting bank (petty cash) in the Morning. Employee confirms starting bank. Cash is...

One more for the forum: When using the Aloha basic labor scheduler and the enforce schedule is there a way to enforce a clock-out rule, like employees must clock-out no more than 15 minutes after their scheduled shift ends? I am looking for a way to lower overtime but can only find an enforce...

Two EOD questions: How do I set up the winhook to run the EOD at a set time every day? & More importantly I am only open from M-F, how do I make the above winhook run EOD three times on friday so that the systems are ready for Monday morning? (Is there an alternate flag somewere that says the...

I am having trouble manually entering the CC number. My CC tenders are set to not force magnetic card use, I can manually enter the expiration date but cannot enter anything else. Any suggestions? Thanks!

I am having trouble runnign a Paychex export. I et an error message that the export can't be run, log files say this: Apr 28, 23:24:53 Paychex: export enabled. Apr 28, 23:24:53 PayChex: Pay Period End Date Not Entered Correctly There is no option for pay period end date anywhere that I...