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I am having an issue with using announcements in a queue. I was told this was an issue in 4.2.14 and to upgrade to 4.2.20 - this still did not fix the issue. The customer wants the first msg to be played, hold music, then the second message to be played 2 times. Simple enough, right? None of...

I have a customer who recently went from 3.0 to 4.2. They are using 4412 sets and since the upgrade caller ID does not flash on the screen for call waiting. They are still receiving the ring to alert them, but no caller ID flash. Does anyone know if this is a function that went away for 4412...

I have a customer using 4.2.4, IP500 with embedded VM. They called in stating that sometimes when they check their voicemail, it isn't a message that is left, but instead it is the auto attendant. Has anyone ever heard of this happening?

I have never come across this issue before and I am hoping it is a line issue rather than software, but here it goes. I have a customer with an IP500 running 4.1.12 with embedded VM. They have 3 rollover lines with an auto attendant answering full time. They say they will be on a call, hear...

We have recently deployed a small site onto an existing customer's site. The SCN seems to be working fine, the two sites are able to dial eachother, and the users at the remote site are able to reach voicemail, etc. The only problem I am having is with the remote site's auto attendant. They...

I have a 406 running 3.2.53, that after a reboot, a couple digital ports will go dead. This is not happening on the same module, which leads me to believe that it isn't a bad module. Has anyone had this happen? My only fix was to move the phones to different ports on the system to make the...

We have a customer who wants timed bells (ie: ring at 10AM, at 12PM...) to run through their IPO. We have schools that do this, but they have an external system (like a Rauland, etc). Can the IPO do this on it's own?

I have a customer using an SCN. Calls come into the main location off of the PRI and is distributed to the remote locations. I have a few users with the "Forward No Answer" checked. These calls are just being transfered to another internal user if they cannot answer the phone. When you...

A customer would like a set of 5 phones to not have the ability to dial out, except for 911. I used an outgoing call bar for this... however, they would like supervisors to be able to enter a code so that they can dial out to any number. Is this setting up an account code? They do not want...

I'm losing my mind with this, and I know it isn't rocket science.... What I want to happen: During the day, a hunt group to answer all incoming calls, at night, I want the auto attendant to pick up. I have set up a time profile (8am-5pm), and when I set the hunt group to have that time...

I am working on my first 412 ... I am having issues directly connecting through the LAN port. I am statically assigning my IP Address as 192.168.42.4 to connect to the system, but I cannot connect. Do I need a crossover cable to connect to a 412? I have only worked with 406's, is there a catch...

Does anyone know if there has been a maintenance release for 3.1.65?

I am going to try to best explain my situation... I uninstalled a program, that didn't completely uninstall. I tried to manually get rid of what was left. This program has a service, and that is basically what is left on the server. I tried re-installing the new version of the software, and...

I was upgrading a 406v2 to 3.1.56 admin and 3.1.18 vm pro. The uninstallation of the Admin package worked fine, however, for some reason VMPRO didn't fully uninstall and some parts were left on the computer. When I go to control panel and try to uninstall from Add/Remove programs, it isn't...