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I was wondering if anyone has any ideas of what I can do to resolve this problem... I have an office in Canada with two people. They have ADSL for internet and are using VPN to get to our network. We were having problems with voice quality, so I send them a two port MultiVOIP and pointed it to...

Hello, We have an office in Canada that connected to our office via VPN. They have phone extensions that are set in our PBX, but the voice quality is really bad. We decided to send them a MultiVOIP 210AV and set this up to use their potts lines for inbound and outbound calls while still...

Hello, We have recently upgrades to an S8500 media gateway server. We didn't have any problems for two weeks and are beginning to experience issues with dtmf tone being passed on outbound phone calls. Anyone have an ideas of why this is happening? Thanks!

Hello, I am new to this whole adding PRI's to the switch thing and need some assistance. I am have added two additional PRI's to our Definity G3si and want to make sure I have completed everything to extended these to my phone system. Before I have the vendor activate these into my existing...

Hi, We have a Definity G311, PBX and I am still learning while trying to resolve issues, can someone point me in the right direction on this one? I need to two additional PRI's and have been asked if we will need to purchase a new DS1 card or if we are able to use the existing cards, how do I...

Is there a way to add a button that will allow users to forward phone calls to a remote phone number, then remove the forward when they return to the office?

I have added additional IP phones to my environment and I am know have a problem with the phone system recognizing tones. Ex. you dial an 800 number, you attempt to select one and the system does not hear the tone when you press 1. I have updated firmware, added a call classifier card and made...

Just wondering if anyone knows of a busy signal analysis report that I can run within Site Administrator. Thanks, Fit

My users are experiencing issues with echos when making calls on an IP phone. We are also having a problem when dialing an 800 number. When you are given the option to choose 1, 2 or 3 etc., you can hear the tone, but it does not register on the phone and you have to hang up and call back...

I just added more IP phones and now users are experiencing static and jitter. I am trying to figure out where I can find information on packet loss and jitter. Is there a specific command that will give me this information? Thanks in advance for your help!

I purchased a second call classifier call and installed in the but noticed that tones where still not being recognized when selecting in option on VOIP phones. I looked at the system-parameters and it says that I have 16 TTR ports. With 2 call classifer cards and one tone-clock, shouldn't I have...

I have attempted to update the firmware on my MED Pro card numerous times to no available. I am currently on HW12 FW051. Everytime I attempt to download the firmware it aborts. Any suggestions on what I should do to get this board up to date?

I am installing a Call Classifier card and am very new to the system. What is it that I need to configure to get this up and running? What tests can I run after configuring the card to make sure it is functioning properly? Any assistance would be Greatly appreciated. Thanks