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Hello there, We have a customer got problem on their H4K V1 system (yes, it is still running on V1) for UW7 failure to startup. We have tried to get back those MO disc but there was no one with UW7 installer (it should be in Area J, right?). We finally get with old PC that running Windows XP...

We have several customers that complain IPO500 system (running on R5/R6) with poor voice quality; no matter on local LAN with IP phoneset, or intra-network for remote offices. We tried to check with system status and network, but no packet drop or abnormal network broadcasting message... It may...

We have several customers complaint that IP500 fail to send system hold music while on placing calls on hold. It could not resume even after system reboot. We tried to upload another music file (by Manager with system reboot) and it seems to be back to normal, but the problem may then come back...

We have tested 1616-I phoneset on IPO500 running R6.0.8 and then tried to install it back to another IPO500 running R5.0.8 but the phoneset could not be register. We are not sure it may due to phoneset firmware issue, or it is not support on IPO500 R5.0.8... How we could downgrade 1616-I...

We have a customer that installed IP500 R5 with ATM4 for 4 analog trunks and several IP phonesets (IP1608 and wifi phone). The voice level on internal call without problem, but low voice level on conversation with external party. We have tried to change ATM4 module and adjust "gains" of each...

I would like to clarify if we could install different versions of IP Office Manager (e.g. R5 [v7.0.8] and R6 [v8.0.8]) inside one PC? I have tried to do so with installed on different directory, but the original installed version will be deleted... Besides, I checked with...