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Evening all. Version 3.1 65 incoming call route has a destination of an external analogue line. 1st call rings fine. 2nd call is not returning busy its just cutting off? Is their an option blocking busy tone? Thanks

As above. Will the TVM effectivly queue? or is the OGM card needed? I believe the best method to be the latter but we keep hearing you can queue on the TVM no issues?

Hi all. I am currently an ACA certified Avaya IP Office Tech and our boss is making us do all exams for the ACM before we can do the hands on course. My question to you is me and a collegue were following the Implement Simplex courses. I know there were some changes and every time I click on...

Hi all. Using the ACM (UK/EN) Which is set to dial a 9 to get trunk access. We have an issue on the ACM softphone/Outlook not using the 9 which is preset in the PC's Regional/Modem settings. Is their some thing I am missing from either PC based options or indeed ACM programming. Thanks

Searched Avaya and the tool kit I need the info in regards to 3.2 being able to be installed Via GPO does any one have it. Thanks

Hi all. I have a Win2K Machine with around 150 Dial up connections which I need to export onto XP Pro. Now with XP I can make a copy and move onto another machine however Win2k only creates a shortcut. Am I doing some thing wrong or is this feature not allowed. Thanks

From a Technical support point of view has anyone noticed how slow an ISDN dial up is to do remote maint. I have various builds on my laptop and always enter using version 3 which then goes to its relevant sw programming tool. I can dial in using a normal modem and this is seriously around 5...

I know this seems strange and probably straight forward. I cannot get my contact store to back up. The archiving is navigated to my DVD RW Drive. Nero is installed and also I have a formatted DVD-RW in the drive. But I am getting an error on the alarms saying it is invalid media. What am I...

Can this be done and is there an avaya engineer help on this?

Got a 3 site solution using IP_SEC Tunnels which are provided with the IP Office. We seem to have an issue where the sites have very strange symptons which I have never encountered before. The systems seem to struggle doing minor things. They freeze when dialling a speed dial which is stored in...

As above. 3.2 Firmware on 406V2&VM and the avaya patch applied for the engine.class BUT still no outward calls?! Any other things Ive missed?

I need to check some thing quickly. 1 DDI goes to Hunt group main during office hours. There is a time profile for office hours, this is in my Hunt group main fall back group and I have a night service group off the main group. So during the day I record standard greeting all fine. But the...

How come our system isnt showing outbound calls as outbound. Recording to VRL is ON and I have installed the official Avaya Patch but still only showing calls as inbound. Our re-seller says we have to wait until te new contact store comes out. Any of you come accross and resolved this?

Got to upgarde one of our biggest clients soon and we need to do all the phone managers to. Is there a quicker way to roll out 100+ phone managers rather than go to every machine?!

Got a bit of an issue. Let me set the scene. Site A (HQ) - IP Office 406 v2 on 3.1 (65) Site B (Workshop) 1/2 mile down the road. 1Meg VPN Tunnel between the two. Now heres the thing. The IP phones at site B update via tftp no problems. You can also regsiter a new extension as the gate keeper...

Inskin VM Stratagy. Has any one a tool to reflash the hard drive. We have some here with duff drives but apart from that work fine.

I cannot seem to find any documentation on the newer VCM's ie the 4/8 VCM's. Will these have issues in an older SW level switch. Have a 412 which had a VCM installed BUT does not show any channels in Monitor. I really dont want to upgrade the SW as there are NO issues at all with there current...

Will this solution work for 3 sites. 1 Lic on each site. To allow dialling across all three sites over ADSL.

I know this can be done. But I need to point the Basestation for the New IP DECT to pick the files from it. Can you use a drive letter?

Does any one have a URL for the TTS software. Have logged on to the SSO site but I cannot find this any where.