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I havn't had to do this for a while but we need to provide and maintain a new server to host the following and was hoping someone had some recommendations for make/ spec etc. We have no particular preference for servers other than parts availability and warranty etc. The Mitel guidelines are OK...

We have customer that is adding some MiVB systems to their existing cluster. However these systems will be located in a Datacenter with a firewall in between. The question is what ports are required on the firewall to enable this please as all I can find is port lists for MBG etc. Thanks

We have a new 250 (6.3) installation where the SIP Trunks are provided onto a separate router which is not the gateway/router on the customers network. I'm sure we have had this before and somewhere on the 250 you configure this address so that it can route SIP calls this way. For Example the...

We have a customer that currently has 2 MBG's The first is in Server/Gateway mode and handles SIP and Teleworkers The second is Server Only and handles SRC This is all connected to a MXe on MCD7 currently although all systems are to be upgraded. The customer wished to upograde the SRC MBG to...

We have a customer that currently has a 3300 with IP desk Phones. They are looking to get Google integration for "presence" and also move to Micollab softphones and external hot desking. The Google part is straightforward using the Mitel OIG server and deskphones. The part that gets a bit...

We have a customer who is currently on CCM 5.7. They have configured a new server with the prerequisites for the latest Version 8. However as far as I can tell there is no upgrade direct to this level from 5.7. has anyone done this and discovered the easiest process ? I've just skimmed the...

Below is the installed and available software to install on the MBG. Is there any specific order in which to process these as last time a colleague tried it on another site it all went wrong. I would much prefer to go to site and do a save and reinstall. However time is not on our side. Mitel...

We've just installed Micollab 6 (free version) as a replacement for the old UC Express. It all works as expected although they now have the "chat" option which they need to switch off, is this a possibility. I've looked through all the options but am unable to see anything on the console.

We have a cluster of 2 3300's running MCD 6.0 SP2 (12-0-2-23) The 2 systems are in different locations and apart from the networking etc are treated as 2 seperate systems. 1 system has approx 5 per cabs as well as IP phones. After approx 1 month the IP phones on both systems start to loose...

We have a 5000 (version 6) that has a few auto attendants, stars and CRA's ultimately ending up in hunt groups. The hunt groups contain an extension list so that all extensions ring etc. The problem we have is the customer would like the calls when not answered in the hunt group to go to an...

I have an issue where the switch is loosing network connectivity after approx 20 minutes. I know the chassis needs to be changed, but i have also seen a command that can be put into keep the port alive. Ive tried searching to no avail. Can anyone remember the command please.

I have set up a new system with the config wizard selecting 9 as the outgoing access. The trunks are BRI which I have added to a trunk group 82002. In the outgoing access for day and night i have added all extensions. However whenever I dial 9 or use the O/G key on the phones I get "access...

I did the 5000 course approx 18 months ago and haven't looked at one since ! However I am now configuring the first one, so apologise in advance as there may be some simple questions coming up ! The first one is how do I change the system so that the phones ring audibly more than once when...

We have a few MXe Chassis that appear to have developed the same issue and wondered if anyone else has had the same problem and managed to resolve it. We changed the chassis's for the customers as a quick fix, now they are in our lab hoping to be sorted. When ringing from any IP device to a TDM...

We have a customer with an MXe chassis and raid hardrives that developed a fault. The engineer attending had an MXe3 chassis and single hard drive with him so he loaded the correct software and swapped, modules, sys ID etc and got the customer back on line. Subsequently we have returned to site...

We have a scenario where there are 2 systems in a cluster (A&B) Due to a chassis issue the database on system B was restored onto anew chassis, however due to various issues the only one available was a few months old !! We now have a problem where System B is completely out of synch with...

We currently have a customer with an SX2000. The console is a Superset 700 with VHOC unit attached as the Operator is partially sighted. They have a 3300 that is currently serving voicemail. The intention is to now fully migtrate all users to IP and remove the SX2000. However we need to come up...

We have an SX2000 connected to a 3300 with DPNSS. The 3300 has just had an IDN30e circuit connected (UK) I have configured the outgoing CLI and all works from extensions on the 3300. However it does not work if an extension dials out from the SX2000 via the 3300. All extensions are 4 digit and...

This is probably a UK specific issue as using Dass2 on an SX2000 connected to Virgin PSTN lines. We have an issue where the extensions CLI isn;t showing when calling extenal numbers etc. It is all set up as I would normally with a BT service.We are being sent the last 4 digits and this matches...

We currently have 2 3300 enterprise systems which stand alone and are completely seperate. The next phase of the project is to cluster the 2 systems with IP networking etc. Things like Class Of Service are currently being brought into line. However what is the best way of going forward and what...