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I always get a busy signal when I use directed call-pickup on analog/2500 set. I guess it won't work even though, it has a cor that allows it to work. Is this a system setting? Is it because the phone you're using call-pickup on needs a second line? thanks, L-

Hello all, We had a vm system (ia770) that crashed. Once we got it back online, it seems the some of users vm got deleted. It turns out when I tried to add them back, I got "already in use by a secondary extension". When I tried to rem the subscriber, I got "system error". There's only about 17...

Hi all, I'm trying to have my users activate the "broadcast options" in audix. However, when I dial in remotely, I get all the options that I'm suppossed to get. However, when my users either dial directly or call off the switch & back in, they get either "outcalling not allowed" or "user...

Hello, Can someone tell me what's the suggested order of doing a reboot on the mas/mss. Also the order on bringing them back up. Thanks in advance, L-

Hi all, How do i make a call follow an announcement and go back to the originating call? It seems after the annoucement either in the vector or in the coverage path, it plays the announcent and then disconnects. I figure I can use the "goto" command and force it to go to another vector but I...

Hi all, Does anyone know if it's possible to toggle the envelope setting for all users? I know it's an option in other vm systems (cell phones for example) but I haven't been able to do it system-wide in Mod Mess. It can be done during the review message session. Thanks in advance!

I have a operator who is using a regular digital station (8434) who has hunt (night-service) set up. However, on occasion she needs to forward her lines as opposed to having a day message greeting played. Would that be possible.thanks!!!!!

Hi all, I can't seem to find any info on how to turn on annoucements in a regular subscribers' mailbox. Is this possible? I obviously can record announcements but unable to make live. Any idea? Thanks in advance!!!!! L-

Due to an emergency, I need to change (and activate) the aa greeting to a emergency greeting. Problem #1: I don't have access to IP office (they're offline & no one has access to the bldg.) #2. The aa only comes on at night but during business hours everyone in the company rings no answer. I...

Hi all, I have a operator/attendant who believes she's hearing fax tones intermittently when she receives incoming calls, she said the display ends with an extension on the switch. I took her word for it and removed 5 of my 10 extensions off the call-park phantom extension field. She said that...

Is there a SIMPLE way to create an annoucement only mailbox without jumping though hoops, i.e. caller applications etc. I remember in Octel, all you had to do is change the cos to remove the leave message prompt. Thanks in advance!

It seems since implementing agent id with users utilizing the 2420 set the log feature no longer works when the agent id is dialed. It works when the phone extension is dialed only. However, at our other site that utilizes S8700, log feature works with both agent id & phone extension. Anyone...

I have a user who forwarded messages to other subscribers. Since the elapsed time has passed, now HIS mailbox shows the message as undelivered. However, it doesn't allow him to listen to the message in order to delete it. Although, it keeps turning his message light on. I'm looking up promts to...

Is this possible? I have a user who wants to turn off this feature. And since we don't utilize most of the bells and whistles that MM offers, it's actually a good idea.