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I am currently using windows task scheduler to run a .bat file which then runs a single acsauto report every 2 minutes. Because of the unreliabity of the Avaya System, the .bat starts by killing off any CMS processes that did not completely close from the previously ran schedule I want to run...

Hey, I have an acsauto script driven by a .bat file driven by a scheduled task set to run every minute, to extract the realtime data to csv. It will run successfully for a number of minutes to hours but then it will halt with a Message Box Error of "Attempt to Access Invalid Address". This...

Having issues with Tenfold 3rd Party CTI. It works great with hardphones but is unable to see or controll softphone extensions. Is there anything special to setup on IP Office ?

Anyone know if this works? Not asking if its 'supported'

Anyone have a solution for pausing a recorded call for softphone. Previously IPOCC had a pause button, ACCS or softphone does not :( This comes up alot, was previously using knoasoft aka AWFOS aka AIXWES which is an expensive workaround but now it is EOS and not an option

I have a SIP trunk that is registering every 1 minute. Occasionally the registration goes out but the provider does not respond / packet gets lost so the trunk goes out of service for 1 minute untill it retries. Shame it does not retry straight away but just goes OOS :( If I uncheck 'check...

Can you manipulate the inbound CLID if you want to convert FNN to E.164. eg. call comes in with CLID as 61400000000 but you want to display 0400000000. I see there is prefix values in SIP trunk section but I cant find the right combo

Anyone seen this popup for what seems to be no reason? Only fix is uninstall and re-install but anyone know the root cause ?

thread959-1798951 https://www.tek-tips.com/viewthread.cfm?qid=1798951 Need to get the results of a database query and parse it to AAAD to do a screenpop. eg, CLID is found in database, so we get the account number. Open https://crm.com/account/12345 How do I get the db query to AAAD

thread940-1763997 Has anyone got this working on ASBCE?

Is it possible to pause an auto-recording if you are using a softphone like equinox? Using IPOSE an Media Manager due to ACCS being CC Perhaps there is some 3rd party plugin that can pause a softphone recording?

Hey Guys, Something is not right. If I browse the auto settings file internally I an seeing the internal IPs in areas such as SIP_CONTROLLER_LIST and FQDN_IP_MAP. If I browse externally, instead of these numbers getting changed to the public IP they are coming back to me as the internal IP...

Hey Guys, So this is a new one for me... Any ideas? Its just an IP500v2 chassis. No expansions. Slot 1 = BRI Combo Slot 2 = Phone8 Slot 3 = PRI Slot4 = Dual PRI 09:22:57 2893379761mS SEC: v=An unexpected error occurred in the SEC hardware which may require a reset SEC registers start...

On the IPO SIP trunk, is there a way of completely removing the PAI field in an invite message?

Has anyone setup EJBCA as an SCEP server for the IP Office

I have Avaya Cloud Operations Manager setup as per docs with 4 systems connected. I am getting no alarms coming through. I assume there is additional setup to do on the IP Office side but this is not in the installation documents. What do I need to do to have IPO alarms show up in COM?

Hey Guys, I have Skillset name whispering inbound calls just fine. Skillset names are not whispering the outbound calls. Is there any additional config I need to do

Anyone else finding the latest version android equinox is having issues when switching networks. Ie if I go from wifi to non wifi it’s ok, connects via asbce. If I go from non wifi to wifi it fails. It seems to be trying to connect to the B1 address even though it’s on the local lan. Closing...

Possible to use a shortcode to temporarily pause the recording? Need to do this for CC Agents with softphone and AAAD Both equinox and communicator dont have a pause record button so I need to find another way

If there is no 46xxsettings.txt file on the IPO Equinox works fine If I copy and paste the contents of the auto generated file to 46xxsettings.txt and upload it to system > primary Equinox tells me 'Configuration File is Invalid' Have also tried uploading my 46xxsettings file to a different...