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I have a user that wants callers to be able to thru-dial to their assistant by pressing O or some other single digit. Currently 0 will route to our reception desk. Is this possible and can anyone give me direction on how to set this up?

We are running a CS1000 R7.0 and are preparing for a Copitrak upgrade to collect outbound calling data for fax cost recovery at our law firm. The phone data goes into a buffer box that is connected to the Copitrak server via serial port. We would like to virtualize this server and need to know...

I have an 1140e installed as my reception phone. Reception routes inbound calls to inside destinations (DN's) by simply using the transfer function. The problem is if she doesn't release the call quickly enough the caller I.D. shows "Reception" and not that of the inbound caller. This is a...

Can anyone help with the following: Boss has DID and which is programmed on Assistant's set for the purpose of monitoring whether the Boss' line is active. Boss does not want his incoming calls to pass the calling party name to the assistant set. He only wants the assistant to know when his...

Can someone tell me the date that Communication Server 7.5 was released?

We have 3 digit extensions, 6XX, 7XX and 8XX all of which are configured for thru dial in application builder as follows: * Allow dial by number Use fixed length numbers Length = 3 RPL = On Switch I can't seem to figure out why callers have to dial "0" and then the extension to thru dial to...

I have two analogue lines for incoming fax. When both are occupied the third call rings to reception. Current set up is below. Is there a setting I can change to stop this from happening? I would prefer a busy signal rather than annoy my receptionist. Thanks TYPE: tnb TN 0 0 9 2 DATE PAGE...

We have just upgraded to latest CallPilot 5.0. I want to rollout message forwarding to Blackberries for 70 desktop users but the wav files passed through our exchange are coming in at about 1meg for every minute of message. Does anyone know how to adjust the wav type that is passed to a more...

We are running callpilot 4.0 desktop clients on all the laptops and attempted to upgrade to the 5.0 version. The install completly hangs the machine necessitating a power down to restart the pc. The install seems to be suspended but no matter how many attempts the machine will hang. Same thing...

I am trying to send a fax through the Nortel Fax printer and get a "Failed to Send Fax Message" error when I select the "Send using Fax Machine" option to allow a dial out. Can anyone help with the setup required to allow faxing out to fax machines? Thanks

I am hoping someone could advise on things to check. I have one set that I can enable and it will ring from inside and outside calls on the switch but the set itself will not come up or ring. Overnight the switch dsbl's the TN. I expect because it cannot detect the set. I know for sure the...

Please, can anyone assist with a step by step method to shut down the CS1000 switch? Running Callpilot as well. Do I just power down the cabinets by switching off the power supplies? If so, in what order? Thanks

I have a problem with some users with desktop messaging where new voice messages are immediately marked as "read" (unbolded)when they arrive to the inbox. Also if you try to right click and mark the message as "unread" it immediately goes unbolded. I have checked all settings and they are the...

I am hoping someone could help with getting outside callers names to display on our sets. Currently all sets (2616D) display the internal callers name and extension but I only get a number displayed from outside calls. Is there a way to change this to Name? Grateful for any help. Thanks

I am working with an Option 51C (release 20.) that recently had a replacement of the CMDU, O/I and CPU cards. Now when users initiate a conference call and attempt to connect to a second party that is long distance the charge button fails. However, if they dial the long distance number first...