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I have a problem with denial event 1166. Below is some history and list traces. 2803 can call the outbound number successfully. 2888 cannot dial the outbound number, Several phones are unable to dial a particular number but most phones can. We have tried changing COR's, Route Patterns...

Can anyone tell me if if there is a Modular Messaging Outlook Thick Client that is compatible with Outlook 2010, 64 bit. We are using Modular Messaging 5.2.

I am being asked to try and differentiate between warm and cold transfers. Other than creating a VDN for agents to transfer using warm transfers and a different VDN for them to use when they cold transfer, i don't know of any other way to get a count on cold transfers and warm transfers. Any...

Does anyone know if CMS Supervisor 16.2 is back compatible to CMS 13? I was told it was but I get a screen that tells me it is not compatible. Thanks in advance for any input.

Scenario: I have 4 agents in skill 1, 3 agents with skill level 1 and 1 agent with Skill level 2. Agents with skill level 1 are busy, a call comes in and the agent with a skill level 2 gets the call. My question is; can I insert a 30 second delay to give the agents with a skill level of 1 a...

Can anyone tell me if it is possible to take back a call after it was transfered using a "route to" statement in a vector? I'm trying to route a call over the PSTN, if I get a busy or Ring no Answer after 3 rings I would like to pull the call back and continue using the vector.

CM 3.1.2 When I display alarms I come up with the following Warning on a tone board. Any ideas on how to clear it? Port Alarm Type Maintenance Name 00A WARNING TONE-BD When I display errors Ii get the following Port Mtce Name Err Type Aux Data 00A TONE-BD...

We are trying to impliment a Nice Perform Recording solution using MAPD with CVLAN. Apparently I also need configuration for SMS using on an AES server. Has anybody out there done this. I'm a novice at best with AES (v3.1)Using http://AES_IP_Address/sms/sms_test.php the connection fails. Any...

I have been using Message Manager and Audix 5.1 for inbound FAX service for years, works great. I just set up Audix for sending outbound FAX's, it works great. My problem is, I have over 50 cost centers that will utilize this service. My CAS shows the Audix port (extension) that made the...

Hello All, Has anyone out there connected their Communications Manager to a Genesys System using SIP trunks? If so, is there some documentation I can get my hands on to help simplify the process. On the Communications Manager SIP Trunks and Sig Groups are built and work. (48 ports) Built...

Anyone out there have any documentation on the command reset ip-station unauthenticated? I have searched the CM 3.0 documentation and can't find the command or what it does. Thanks in advance Jim O

I have a trunk group on an s8500 ess. One DS1 with 23 bearer channels. The trunks are on a PRI, b8zs, esf, Protocol version a. Currently using a TN464G with a integrated CSU. I have swapped the board and CSU. I am getting no errors on "list meas ds1 log" report, no errors or alarms on DS1...

I have an error on Sig Group 305. The error type is 0 with aux data of 0. Manual says run test Sig group x. I you find nothing run test sig group x long. I ran both tests and only see an abort error code of 1132 on test 639. This is a normal abort according to documentation because I do not...