Search results for query: *

We are running a standalone SAL Server that shows long connection intervals via port 443 to Avaya IP 135.11.X.X. Is this normal? I know the SAL server generates heartbeats to Avaya and sends alarms via SNMP but we should expect shorter connection intervals for this traffic. iggy1952

We are running Session Manager 7.1.3 and have a remote user on a 9641GS phone who keeps getting logged off (message on phone states extension being used by another user). I have deleted and rebuilt his extension from scratch and the problem keeps occurring. I ran a traceSM and could find nothing...

We have a user set up with EC500 on an office phone which is programmed to send out the main office telephone number in the public unknown numbering table mapped to the outbound trunk group. When the user's office number is dialed and routes to her cell phone sometimes the caller-ID of the...

We are running HA Session Managers and Geo-Redundant SMGR servers on version 7.1.3. For security reasons I need to apply our domain certificates to the SM & SMGR VMware AVP platforms to replace the self signed certificates which will require a reboot. Do I have to shutdown the Session Manager...

We are planning to apply 3rd part certificates to our Session and SMGR VMware AVPs. We are running 7.1.3 with the SMGR's in a geo-redundant configuration and am not clear how to properly shutdown the SMGRs before applying the certificates to the AVPs. Any advise is appreciated as Avaya...

We will be moving a standalone SAL gateway 3.0 to a new location. I do not have access credentials to properly shut it down. Any assistance is appreciated. iggy1952

WE are applying our internal CA certificates to the VMware AVP platforms on our HA SMGR and SM servers running 7.1.3. I know how to apply the cert and reboot the VMs from the VMware but I am not sure correct shutdown procedures for SM and SMGR servers running geo-redundancy. iggy1952

We are running SBCE version 7.1.3 in an HA pair with a single EMS at our current DR site which will be moving to a new location. The SBCs are connected to AT&T SIP trunking and support remote worker phones. Can the SBCE HA pairs be separated to work in both locations at the same time in a...

I have a user using the dual registration feature. His office phone is an H.323 9670 set and his home phone is a SIP endpoint on a 9641 set to SM via an SBC. We are on CM & SM version 7.1.3. When he travels to another office and uses the guest login feature on an H.323 phone his extension logs...

We have bee using the One X Mobile Lite application on iPhones for several years. Recently a user changed their Apple ID and could not find the 6.2 version on the Apple apps store. Has this product reached end of life to be replaced by Equinox? iggy1952

Looking for recommendations for manufacturer(s) of Bluetooth headsets for 9641GS sets using firmware 7.1 on SIP. iggy1952

We recently upgraded our Session Managers and SBCs to 7.1.3. The remote phones are 9641 sets thru get the 46xx settings thru a Utility server. When a user answers a call on a bridged appearance the soft key Answer button changes to Bridge instead of Hold, Conf, Tranfer and End Call. When you...

We are upgrading from CM 6.3 to 7.1.3 and I am looking for training on the SMGR Solution Deployment Manager to keep our systems up to date. Global Knowledge has nothing and I did not see much in the Avaya catalog. Any suggestions? iggy1952

We recently upgraded our SM's from 6.3. to 7.1. We pushed the latest firmware to our Polycom Soundstation 7000 speakerphones prior to the SM software upgrade. All of the Polycom's cannot answer an incoming call from the green answer button. The ringing stops and we get a flashing green signal...

We are running CM 6.3 on our CM core servers. Recently we were advised by our BP to upgrade the firmware on our G-450 media gateways to 39.12.0 in preparation for upgrading to CM 7.13. Since the firmware update several of the G-450 media gateways have been randomly resetting with no pattern...

We are programming a J179 to our SM and cannot get the CM features to download via PPM. We have checked our utility server settings are they appear correct and cannot get the PPM to pushing call features from CM. We are running SM 7.1.3 and programmed the J179 as a 9608 set, Any suggestions...

We are having an issue with remote SIP phones sending the correct caller-ID for 911 calls. We are running SM & CM 6.3. Remote SIP phones register thru an SBC to SM. 911 calls route thru an ISDN PRI trunk-group in CM with public unknown numbering tables and a specific trunk group programmed to...

Has anyone seen a response from Avaya regarding the Spectre/Meltdown vulnerabilities with respect to patching servers? iggy1952

We have been attempting to backup our System Manager 6.3.14.11.3595 server using SFTP to an ipswitch server. We enter: File transfer protocol: SFTP Remote server IP: xxx.x.x.xx Port: 22 User name: xxxxxxxx Password: xxxxxxxx File name: /var/Avaya On each backup attempt we get the following...

We are running CM 6.3 using Redsky Technologies for our PS/ALI vendor. In compliance with local law we allow dialing 911 and 9-911 but are having an issue with the CM sending the ten digit ELIN number. Outbound 10 digit calls send out the correct caller-ID but 911 and 9-911 calls consistently...