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is there a way on the system to restrict outgouing calls to be showed in this commnad? I was making a route-to command entering the tac+ number as I was not able to see it. Prior to this I've just tried with the number and don't see the call flowing through the trace. this is the trunk...

I want to know if there's a way to advice to an agent through a beep or similar if a call is close to reach certain amount of minutes of duration. The reason behind is that we have a carrier that customers uses to call us that is a premium number in Europe so after 30 min of duration they...

I want to know how can I enhance a wav file that is in the standard format that Avaya uses (8khz, mono, 64kbps) for record wav files into the PBX with VAL or trough ftp. I've noticed that when we perform the recordings through the phone the quality is much better that when we convert from...

We are going to migrate our CMS v12 to v14 and I want to be sure what are the main differences between Standard and Expanded aux?

Anybody did some silent installation with the Ip agent release 6 or 7 ? We need to install several of them and I want to generate a silent install but the manual of the ip agent doesn't have any examples and has a link to the MSI installation at the Microsoft wed page that doesn't states very...

We've configured an Asterisk voicemal instead of using Audix since Audix cannot support different lenghts of digits togheter, so we decided to go with Asterisk voicemail, the integration is working fine but we cannot control to turn on or off the Red lamp of the phones. Anybody can provide us...

I want to know if there's a way to delete a previous installed firmware in this type of phones since I want to test something with Mv_iptel. Also we have some LSp sites and I want to validate if somebody did something similar with centralized http server or tft since I want to know about the...

I was wondering which could be the best way to have a list of pin's in a database and base on a collected digits go to the database and check if the pin's is there and base on if it's t there or not take some actions. Anybody can give me some directions in which is the best and simply way in...

We are having similar problem here and we couldn't resolve it so far. We had to reboot the CMS R12 server because the backup process was not working correclty so after we rebooted now the daily archiving is not working so I was wondering why this happened. I read in this thread that this could...

HI, we have defined within our dial plan public extensions with 6xxx and 7xxx when we call outside the calling party is not being sent only when we call from extensions with 7xxx. Both are going through the same trunk group. Any idea where can be the problem or where I can take a look since...

As I saw in the features description that the 9600 requires cm 3.0or higher, we have 3.01 but I don't have these models within the available extensions when making a change station. Anybody has some thoughts if we need to enable something else? thanks in advance

HI, We just changed in our center some 6416 D+M for 4621Sw, and we discovered that we cannot make double jacking with these new models, I mean you cannot use the hand phone and the headset at the same time for one call. This was possible with the 6416. Any of you experienced the similar...

Anybody has some documents regarding this, I went through the web page of Avaya but I couldn't find was I'm looking for. I'll appreciated if anybody can provide with some information.

I want to know how the algorithm (EAD-Loa for example)calculates the occupancy when an agent change the state or when perform a login in We run a lot of test and we couldn't obtain whet we were pursuing. any thoughts?

Hello, Anybody knows how can I see the directory within the Ipagent? I mean the same as you can see from the directory of a regular phone. Is there file import that needs to be done? Thanks in advance

We have a trunk with just 2 channels that are connected to a cell phones bases for cheaper rates, the thing is that the trunk it seems that is not detecting when one of the two sides end the calls. Can you provide me some directions if there is any parameter that I can change in order to fix...

We have a little issue that is when an agent is in a call and they receive a direct call to his station, the second call appearance button starts to flash. I just want to know if there is any way to avoid that. I notice that leaving just one call apearence I can obtain the results that I'm...

Hi, Our scenario is Avaya Ct 1.3 with siebel 7.7. What I would need to know is if it's possible to customizethe the Avaya CT events that we send to Siebel or if are standard.(incomming call, onhold, transfer, etc) The reason behindvis that Siebel is interpreting wrong some events (event...

I was wondering if there is any way when there is a Time Zone change to change just in one place and reflect it to the rest of the vector's, avoiding changing a lot of lines in the vectors. Thanks in advance

Hello. We need to take this exam that is required to assist to the (AVA00883H00 Avaya Contact Center Express Implement. The problem that we have is that the prerequisite is after the course that we need to take so we decided to take the exam directly without taking the course because we don't...