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I work remote. I have a customer who can't find (or unwilling to find) a 9608 telephone. They want to move that user's extension to a different IP Phone that is assigned to a different extension. I see in Monitor->H323 Phone Status a button marked as "reregister". Will this de-register the...

We had a customer call and ask why they no longer see the calling party name when receiving calls. We had recently moved them to SIP trunks and they had this feature on their analog trunks. I used Monitor and could see the caller-ID name and number in the trace, so I know there must be a way to...

IPO 9.0.0.0 Build 829 - Customer has an IP400 expansion chassis which prevents us from updating past Rls 9.0.x - I believe the latest I can go up to is 9.0.10 Any extension using a "9508" can not play hunt group messages when accessing Visual Voice. When I access visual voice, I can see the...

Have a client who is needing an external TTY device for a remote user who is hearing impaired. We are thinking of using a SIP ATA to remotely connect to the IP Office. Then connect that analog port on the ATA to the TTY device. Any recommendations would be very helpful. Thanks!! --DB

Hey everyone! Hope you're all doing good.. Is there a way in SSA, or Monitor, to tell if a mailbox user has recorded their name? IPO500V2, Rls 11.x, Embedded VM Thanks!! --DB

Having an issue with the VM Pro on the UC Module. In SSA, the status of Voicemail shows: None I believe I remember this being a password mismatch in the IP Office and the VM Pro itself. However, when I log in to security settings in Manager, I am unable to save the new password. Of course I am...

Server based system with two IP500v2 chassis as gateways, R11.0.4. Each gateway will have it's own PRI connected to it. The phones will be a combination of digital, IP and Analog ports on each system. We would like to only use 9+ dialing and access either PRI. If one has the channels all busy...

OK - what am I missing? I need to register a J169 as an MGCP phone, but it's only attempting to register as SIP. Help?? Thanks! --DB

FYI - customer only has one line connected to their system. We have a salesperson who sold an IP Office to a residence. Well, the resident would like to go offhook on their phones and automatically be connected to Line 1? Also, is there a way when they are on a call to hookflash the line and...

I am building some local prefixes. There are about 30 or so. This is needed to allow Embedded VM the ability to call back the caller when they leave a message based upon the area code the caller is from. All inbound call are only presenting 10 digits as the caller-ID. Note: Analog Lines...

Customer has an IP Office 500 V2 - Rls 9.0. The time on their phones are stuck at 5:00pm and won't change. We have tried rebooting the system, changing the time settings in the system, etc. In monitor, we see the time increment from 17:00:01, 17:00:02, 17:00:03, 17:00:04 and then reset back to...

I am adding SCN from a 9.1.6 to a 10.1.0.1. Will this work? The SCN never comes up. I verified licensing and VCM channels are present on both systems via Combo Cards. Thanks! --DB

Hi everyone! It's been a while since I have been here. Hope you all are well. I have a customer running multiple PRIs from two different carriers. He is using Lines 1,2,5,6 for the PRI connections. All outgoing channels are using 0 (zero). 9N uses the standard ARS:50 which is using outgoing...

Hi everyone! History: I have an IPO 10.0.0.5 with a UC Module installed running VM Pro and OneX. I need to reimage the unit to repair some Linux files that got broked when the scheduled VM Pro backups ate up all the hard drive space. Anyways, the UCM is now up and running, but just can't...

Just an FYI - I have never maintained an IPOCC server. I have no previous experience with the IPOCC. Anyways, the customer changed the IPO Server Administrator password and I need to change it as well in the IPOCC. I have accessed the IPOCC We Management https://x.x.x.x:28443/Administration...

Got a server edition rls 10.0.0.3 with two VM Pro servers using virtual servers to run the OS. One of the VM Pro is primary, the other is set to backup. Each night the customer runs a backup of the virtual servers using Symantec Backup Exec. It seems as though the VM Pro will failover to the...

Have a customer who we upgraded from 7.0 to 9.0 Server Edition, and maintained their IPO as an expansion for their local phones and PRI. They had a Receptionist license on the IPO which now says Invalid (see attached licensing sheet). The customer is wanting to install SoftConsole and have the...

IP Office Server Edition - Rls 10.0.0.1 I have an odd thing going on.. I have programmed a SIP Line, but when I try to dial across it, I get this error: 08:45:55 67659mS Sip: SIP Line (10): License, Valid 1, Available 0, Consumed 0 08:45:55 67659mS Sip: SIP Line (10): Outgoing Call...

Is there an ability to monitor the VM Pro for caller entries and condition testing? I am troubleshooting a module I created and need to see what the VM Pro is getting for input of my call. I only have analog lines connected for testing. Thanks!! --DB

I am trying to write a new module that takes multiple key entries from the caller and stores them in to a $CP(x) system variable. Will the $KEY be reset after the initial entry so that multiple entry requests (three separate entries required by the caller) do not concatenate the $KEY entry...