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We have a Customer who has one user who uses MiCollab Softphone with Ignite and incoming calls ring once and then go silent although the call is still showing on the Client and can be answered ok. I have checked through the settings and they are all the same as a user which rings out ok. Anyone...

We have a Customer who is on CCM 8.1.1.0 and they often report that historical data does not show in reports (going back 10 months or so) We summarise the data for the missing months and they can then run the reports required. The data then disappears again after a while. We/They are not running...

We have a Customer who has some ddi's which are diverted via speed call to another company. If I set the SIP Peer Profile / Calling Line ID to use the diverting party number as calling party number all calls go through but the recipients obviously don't see the calling Party number If I set...

Does anyone the maximum number of entries you can have on the 3300 Mxe 512mb on 8.0 SP2? Help says if you get a message "There is no more room for new records" you may have exhausted the available allocation of digit or route termination blocks You can increase the number of units of digit...

I have added a Group MWI button to a HDU logging into a 6920 phone. System is MiVB 8.0 SP3 PR3 The button has OFF against it even after I have dialled in and left a new message in the mailbox. Do I need to do anything to activate it? The HDU with button already programmed have ON and can access...

We have a Customer running 8.0.1.9 and they are using Multi Device Ring Groups. When they want to change the Status of their phones they are going to edit the status and ticking/unticking the phone and expecting this to make the device present/absent in the MDRG on the Mitel. This doesn't appear...

We are using Gamma SIP via MBG and Mitel log is full of the warning SSPGetMinSEHeaderinSIPMSGFailed. Calls in and out are ok but because of the volume of these messages logs only show 2 days of messages. Does anyone know if there is a setting that is causing this warning? Thanks Colpot...

Can anyone advise if its possible to downgrade the firmware on new 5312 phones to work with 4.0 SP2? Am seeing differing opinions but wondered if anyone has actually managed to downgrade. Thanks Colpot (Remember - If it aint broke - fix it till it is.)

We have an MXE System MiVB v7 which has Maintenance/Software logs full of the error below which causes us to only see entries back for 6 hours. Warning SAC SacGetFreeEntryDbTable FAILED Loaded_Entries 2200 of Max_Entries 2200 Warning SAC SacLoadDeviceFromTimerTask SacGetFreeEntryDbTable...

We have a Cluster of MCD 7.2 SP1 PR1 Physical Controllers and when a user on one controller is in dnd or busy the caller gets invalid, however on no answer the call goes to voicemail. I have checked travelling class marks, class of service and class of restriction but cannot se a reason for...

Did the issue with names across a cluster ever get fixed? We have a Cluster on 7.2 SP1 PR1 and the End User wants the full name to show when calling across the Cluster but they are using dial by name as well so putting the full name in the last name box is not really an option. Any ideas? Also...

Can anyone advise if setting a Holiday using the pattern eg Last Monday in August should work ok? I think there were issues early doors and so we used to set them each year for the specific date. Our Customer has set this up for the UK May and August Bank Holidays but reported that it didn't...

I have a Customer who has just upgraded to MCD 8 PR3 and have a Nu-Point VM. When someone leaves a message the user presses the Envelope button and is prompted for the passcode and it works fine. If there is no message waiting and they press the envelope then they are prompted for a mailbox...

I was sure I had seen a post regarding an issue with incoming IVR calls stopping and a restart of the IVR Inbound Service starts the calls again but I cant find it using search or on the MOL KMS. We have an issue where calls into a Customers Call Centre stop working. Incoming callers just get...

We have a customer with Clustered 3300 & vMCD Controllers and have had issues with numbers which worked fine on the ISDN but when ported to sip and routed via Direct Inward Dialling Service the number goes invalid. In one case we deleted the Key and reprogrammed and it worked but in a couple of...

We have calls coming in on SIP which get routed via an IVR. CLI Present calls work fine but Anonymous calls work fine with initial call but if transferred there is no Audio either way and if the call is picked back up by the transferring user there is no audio. Mitel is on 7.2 SP1 PR1, CCM is...

We have an MCD 7.0 SP1 PR2 Standalone System and any number set as a Multicall Key only rings the first extension in the list in Group Appearance Form. I have checked the COS for the phone for Force Device Busy if Any Line in Use which is set to no. I have deleted and recreated existing and...

Can anyone advise where the SMDR Inspector has moved on latest level of CCM? Its gone from CCC? Has it been discontinued or moved? Thanks Colpot (Remember - If it aint broke - fix it till it is.)

We have a network of MCD 3300's running 6.0 SP2 Hot Desk Base Stations are IP Device Only 5330/5220/5224 If a user goes from one site to another and tries to log into a local base station the phone displays Applications Loading and the Maintenance log shows Hot Desk xxxx logged out from xxxx by...

Should it be possible to Silent Monitor Extensions on a different controller? We are getting Not Allowed when trying it. We have checked Class of Service, Class of Restriction, Feature Access Code, Interconnect Restriction Systems are all on MCD 6.0 SP2 Colpot (Remember - If it aint broke -...