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  • Users: jim376
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  1. jim376

    Transfer trunks

    In a loop start, key mode Merlin Magix, there is 8 to 9 seconds of silence when a trunk to trunk transfer takes place. Is there anyway to prevent this period of silence? some customer are hanging up thinking they have been disconnected. Thanks for any help
  2. jim376

    Trunk to Trunk delay

    My customer has a Merlin Magix 4.0 with Trunk to trunk transfer. The problem is when a call is transfer the caller hears a short burst of ringing and then about 9 seconds of silence till the ringing starts at the other end. some customers think they have been disconnected and hangup. is there...
  3. jim376

    Trunk to trunk transfer

    I have a Merlin Magix 4.0 in Key mode. When the customer transfers a call to an outside number the call completes. But the trunks stay connected they do not drop off when the caller disconnects. I have turned on Trunk to Trunk for each station and I have the loop start disconnect set to yes...
  4. jim376

    Merlin Training

    Does anyone know where I can get some training on Merlin Magix? A phone number or location or a contact name. Thanks

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