Search results for query: *

Searched the various related posts here (lots of them) and have not been able to come up with anything which makes me think i have just stared at this for too long. Here is what I have DN: 2261 DID: XXX-XXX-2261 The user wants to be able to forward his phone to his cell number. The site has...

For the past few weeks I have been running a Verint integrated with Symposium on a 4.01 (yes i know its old and patching/updating not an option right now) Everything has been running ok. In this site I actually have two different VAMs(verint call recording server) which Ill call VAM1 and VAM2...

I am working on an issue where we are having some agents that are not able to log into a blended (outbound and inbound) envt. In comparing a good and bad phone(I have now compared 3 good and 3 bad) the only difference I see is on a good phone it has FCTB 1 and on a bad it has FCTB 0 I know...

So I have 7 phones out of 60 that are failing on a Symposium + Verint setup.. They show as failed on the Verint side which typically indicates something not programmed like AST on the phones. I have checked all the important parts oft he phone for this and nothing was missed. The big...

I have 2 sides of my one office which are different projects...Side A and Side B. Side A only has a specific set of TNs/DNs Side B only has a specific set of TNs/DNs What i would like to do is setup Side A to only use route 23 and side to only use route 20. Should eb possible with NCOS...

Anyone setup a Symposium + Verint Call recording envt? I am having a horrible time getting this to work. Basically the verint connects to the Symposium/Meridian Link to get CTI. Along the way you have to map certain trunks and we just can not seem to ge this to match up. Hopefully someone...

Working on integrating a Verint call recording into a Sympoisum 4.x envt and the manf needs to get the TN values in hex or decimal in a list to create what is called a trunk mapping. A co-worker of mine believes that the engineering NTPs explain how to convert it but I do not have them avail...

ANyone know the default TCP/UDP port for connecting to Sympoisum? I am trying to set up a call recording system and the manf needs to know the port..

hey everyone... we have a somewhat complex setup which ties in our switch (81c) , Symposium and a stand alone IVR. This has been working fine for the longest time and stopped working yesterday. When i do a stat of the cards that handle this here is what i see. I would think if i can get...

So I have a route with 7 loops/circuits in it. By enabling Dch msging I can see inbound tfn calls hitting at least circuits in that route. Is their anyway via ld 80 to see specifically which loops an inbound call is hitting?

Ok this is driving me crazy so I am hoping someone can help.. WHAT I AM TRYING TO DO Create an AA which gives you dial by number if you press option 1 and goes to an ACDN if you press option 2. WHAT IS WORKING Pressing option 1 dial by number works fine. Pression option 2 not so much...

I am having a stupid problem in Procomm that i can not remember how to resolve. All i want to do is print out all the DNs for a site to a txt file. Anyone have an easy solution?

Hey all.. I am trying to get a call forward of a DID to a cell phone number work and here is what i have done so far. ACD 1. Created ACDN 3361 2. NCFW 91xxxx(cell phone number) - also tried NCFW LDACOD1xxx(cell phone number) 3. MCW YES ON PHONE 1. CLS CFXA 2. KEY 5 CFW 4 3361 When I try...

Hey all..just getting some general feedback if anyone has ever seen something like this. At one of our remote sites their is a smartjack that has 7 cricuits in it. 5 belong to another company while 2 belong to us. Of those 2 one is for a new P2P that we are installing. This new P2P is located...

Hello. One of our sites runs off an Intertel AXXESS software load 9. I am dealing with our vendor to get the login info but my management wants me to try and figure out how to build a P2P(just a real simple tie line) circuit on that PBX. Does anyone have any documentation on this? Being a...

I have a TFN which comes into the switch fine. I get it routed correctly but the site wants the ability to dial by name. This is where I am a bit rusty. I have my VSID and various announcements but cant seem to get it to process. Could someone give me a quick run down on this process.

I have a weird situation going on. I have a new non-ISDN trunk group that is provisioned with both Local and LD on it. Their is a Toll free number and DID which hit that circuit. I can do a trace on the tac for it and see the call come into the circuit. When I dial it, I get dialtone and I...

I am working on a project where i have been using a couple of different methods to give users the ability to 0 out of VM.. My question is, what is the best practice for this..they need the ability to be able to get out of VM at any time and talk to a live person..

I have 2 extensions at one of my sites that need to roll to an external Vm service after 3 rings. That external VM service is reached by dialing a toll free number So my thought process was build an ACDN and NCFW it to that TFN then make the hunt that ACDN. The site can enter the ACDN and...

I have a P2P tie line setup between an Op11c and a dialer. When I dial the ACOD for that route I am getting a busy signal. I have checked the TARG (01) and TGAR (0) so obviously its not a problem there as that should work based on what I read\remember. Here is the RDB for that route...