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Hello to all, We are using Officelinx as our centralized voicemail. One of our remote sites when dialing the 5 digit pilot number which goes to hunt 99 dials the access code then to the aar for routing to SIP trunk then to voicemail VM answers and plays the message please enter your mailbox...

Is anyone familiar with these? Prior to me working here the below was in the SBC for anonymous tips. They are wanting to add in an additional number but I can't figure out what it is barking at when I try and add the addition below. Could someone tell me how to add? I tried copy and paste below...

Hello to all, I am really stumped by this one. We turned up a new SIP trunk with new IP's. Trunk is up and numbers are ported. Remote workers are registered to it also. All my equipment is on 10.2 as well. So after verifying that the remote workers were all good we wanted to turn down the A1/B1...

Having some issues, R10.2 SBC, SMGR, ASM and CM. Added a new SIP trunk on the A2/B2 side. Cloned everything from the A1/B1 side as we have a working trunk and remote workers using it. Verified with our network team that the new IP's are allowed through the firewall. I see a 500 server internal...

Does anyone have a recommendation for small business phone system installers in the Orlando Florida area? I work on large scale and had someone ask me if I knew of any companies or had a preference. They have five employees that are in and out of the office so main number would route in to an AA...

Is anyone doing this that can point me in the right direction? We have Workplace up and running with our AADS services 10.2. We have the Avaya Call snapin for teams. I can't seem to find any solid docs on how to get these two to play nice. When I open the Avaya call it asks me to login so at...

Does anyone know how to or has this working? I can't seem to find any documentation that walks you through the steps on how to manage Officelinx through SMGR. Thank you,

Hello to all, Working on a survivable project and had something come up. This is ASP running on an 8300E with R10. Deployed a BSM using SDM client. Added the SIP entity in SMGR but the DRS isn't coming up and neither is the SM100 IP. Did an initTM -f verified the enrollment password but the DRS...

Hello to all, We are experiencing two issues that seem to lead to the same thing. We are currently on 8.1.3 CM and G450's are on firmware 41.36.0.31. I have tried through ASA and it produces an error could not create user name and password on file system. We are getting a similar error trying to...

Can anyone tell me if there is a default login and password for this? I would like to pull phone and crash logs from a specific extension. So far all I can find is a craft login. Thank you,

Do any of you know of a way to do the above? I tried changing the virtual station settings for blocking a number to termination instead of origination and adding a coverage path but it still rings through. The caller is pretty vulgar so it would be nice to add this to the police report. Thank you,

Hello to all, We are in the process of preparing to upgrade from 8.1.3.5 to 10. In reading through the docs we see an upgrade path that seems to be very lengthy. Have any of you tried installing ASP from disk as a fresh install like you would do with AVP? We found it faster to overwrite and...

Could use a little help... Avaya CM/ASM/SBC 8.1.3.5. We are looking to move from Windstream as they are trying to charge us an ridiculous amount for outbound. We are also looking to move our helpdesk from the Ivanti telephone system to the Avaya. I did some testing over the weekend and see in...

Hello to all, I have a couple of questions. The first is do any of you have a good document that explains how this application works? We have multiple sites with each having its own 46xxsettings file as each site has different items that are needed. We would like to be able to separate each out...

Hello to all, Deploying the above and after running the the app install configs we are receiving install failed. WARNING: cannot verify xxxxxsmgr.com's certificate, issued by */DC=com/DC=company. Sorry had to edit some of this syntax. Deploying this as a cluster and using our SMGR as the...

Hello to all, I currently deployed the above and in doing so I made sure that the OVA configs were set to EMS for deployment configuration, Set the M1, M2, A1, A2, B1 and B2 for the NIC's. I also set the Appliance type to EMS+SBCE and EMS Instance Type to Primary (this could be my issue but not...

Hello to all, We have configured one of these for our remote office. We are on SMGR 8.1, SM 7.1.3 , CM 7.1.3 and SBC 6.3. In the process of upgrading the rest. Anyway calls from the B179 to internal/external work fine but any call to it get disconnected and the caller hears a busy signal. Traces...

Just installed a new 8.1 SBCE on a VM platform. And I am very new to this product so bare with me. System Manager is on 8.1 but CM and Sessions are still on 7.1.3. Upgrading next year. One of the biggest items we were trying to do as we have so many remote users due to COVID is to change our...

Hello to all, With security protocols tightening on the VOIP world I wanted to know if anyone out here has came across this before? Our security team is asking if it is possible to lock a phone after so many incorrect login attempts like a PC. SIP or H.323. We are are CM 7.3.5 and System Manager...

Hello, We are in the process of vetting the soft phone portion of this application before moving forward and having some issues. We are on release 7.1 for CM, System and Session. We copied our current 46xxsettings file and renamed it so this application only pulls info from the test txt file...