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I have a MICS 4.1 with a service card in slot 2 a 2 port fiber card in slot 1 and a DTI card in slot 4. Problem is the system will not boot with this config(system says warm reboot, reset or OK), either option the system never boots. I have done a system default each time I changed the...

I am working on a MICS 4.1 with a fractional PRIthat is not working. Here is what I have done. Loaded PRI keycode and DTI card is enabled as a PRI. Prog route 001 to use PRI-A Create dest code of 9and any Deprovisioned channels 11-23 using only 1-10 Disabled 11-23 in Link Status All phones have...

I am trying once again to upgrade a 3.0 NAM to 4.1. I load the 4.1 boot disc and 4.1 upgrade CD and the display on the NAM goes from 7f to 00 like other upgrades I have done and beeps twice(30-40sec interval) then sings except the tones go down versus up like normal and the upgrade fails. I...

I have upgraded a NAM from 3.0 to 4.1 and it seemed to take the upgrade ok. It sang when complete but now none of my feature codes work. I have upgraded from 4.0 to 4.1 ok in the past but I was given a machine with this 3.0. Thanks in advance for any help.

I have a NAM with 4.0.04C software that I am trying to upgrade to 4.1.05. I have done many of these upgrades and never had a problem before now. I boot the system with the floppy 4.1 bootdisk and 4.1.05 CDROM. The VM acts like it is going to take the upgrade it gives a 7F code for 1-2 sec then...

I am powering up a MICS with 7.0 XC software and I keep getting the system need a UTAM password. I am finding limited info on my disc concerning this but it all seems to have something to do with an upgrade fault of some kind.

I am working on a defaulted CICS 6.1 with a CP-100 and the customer is telling me the system use to answer after a 4 ring delay in day mode with "Please hold your call will be answered by the next available rep" then Park the call and page "there is a call parked on 101". Could someone please...

I have a fractional t-1 (12 channels)E&M wink working in my MICS 7.0. Problem is I have DID,s and the only way I can get my DID,s to route correctly is to set channels 1-6 to DID and leave channels 7-12 as E&M so we can dial out. What setting can I change to or have the carrier change to that...

I have several of these phones that have been dropped in my lap to test and I know very little other than they are connected to our option 11c mini somehow. I am a Nostar Tech so I know that does not help me much on the option side but I am not totally green. Is there any documentation out there...

I am having a problem when using operator assisted x-fer to the system modem. x-fer *10. Nine out of ten times I have to keep my analog station off-hook and usually it disconnects if I hang up the analog set after my modem goes silent. My settings for my remote connection are: Internal- Dial...

I am having a problem adding 2 7316e phone's to a CICS w/7.1 software. It is showing no line appearance on the left side row and when I access programming from the set neither Heading or my Back arrow work. Under preferences it is seeing the 7316e. A regular 7316 works fine and has line...

I have a CP-150 connected to MICS w/6.1XC and I am programming a simple x-fer to an external # using CCR. I am using lines in pool B so the option 7 in the CCR is setup as a x-fer to EXT using pool 2. I see the system grab the line then it continiosly tells me the routing is incorrect.The tree...

I have an IP2004 phone that I am trying to upgrade the firmware on but the phone never links with the switch. Is it possible that the NIC port on the phone is disabled as I am having this problem on several phones. Is there anything else I can do? I am pretty sure it is a TCP problem, and...

I have inherited a BCM50 with 2 expansions that I am able to access programming via the OAM port but it has a lot of previous programming that I do not need. Can I default the BCM programming only as well as the Call Pilot? I have looked in my BCM manual but cannot seem to locate this...

I am working on a problem with a NAM VM where the customer does not want certain ext numbers dialed off the AA. They are using diffrent ext ranges throughout this location so I tried routing the lead digit of these ext numbers via CCR to an info mlbx that says you have dialed an incorrect digit...

I am working on a MICS w/4.1 using a PRI. I have allow redirect enabled and my route and destination code programmed. Dialing out works fine but when I do a x-fer 9 and start dialing the external phone number the display says denied. Thanks in advance..

Can you download a day/night AA greeting into a CP-100 via a wav file or other means? The only way I know is via a phone connected to the system or dial in remotely to the AA. Thanks

I have a MICS 4.0 that I am trying to upgrade to 7.0 but the phones just blink and never setup. I have removed old cartride while system is running then I power down and install new cartrige and 7.0 software but no change. I think my cabinet is not compatible with this software. Part # NT...

I have a CICS 7.0 with a call pilot 100 running CCR which works fine. Problem is option 7 tranfers to x28 which is an ATA connected to a single line telephone. Problem is I need 2 more ATA's connected to SLI x29 and x30 to ring when x28 rings. Answer DN's do not work in this scenario. Any...

I have a CP-150 w/3.1 sftware and I have ECC loaded. The Call Center is functioning fine ie ACD functioning. I am using windows XP with Svc pack 2 as my interface. Problem is I am receiving no real time reports and I cannot assign my skillset to my supervisor set for monitoring purposes.Any...