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As part of a company wide security policy all default passwords were changed and some of the default logons were disabled in security. Since then, when we try to run Monitor to look at traces, etc. it just hangs saying "trying to connect". In the Monitor program, I can enter a password, but...

Hope everyone had a great holiday. I have a site going from a 406V2 R3.2 to 500V2 R9 but will be re-using their DS30V1, DS16V1,Phone 8. I spoke to a few different support people at our distributor and another fellow BP and am sensing that everyone is not in agreement on how to do this...

We have a site that uses 3rd party Comm One software for basic call reporting. There are no CCR or agent licenses on this site. Just the SMDR output. My question is with respect to settings on the IPO for getting as much as possible out of the system when a call is either abandoned or goes to...

We have a site with a 500V1 4.2 (yes 4.2) and they recently lost their DS16V2. We replaced it with another DS16V2 and although it works fine, the extensions on this one module are not receiving CLID, however all the extensions in the BD mods are. Any thoughts? Thanks

Hi We have a site running 8.1(73) which I administer from a manager 9.0(949) if it matters, that have horrible line noise, clicking, and breaking up on both cards. Lines are and were clear as a bell on butt set and old Merlin Magix. They are loop start with caller ID. I cannot get these...

Trying to set up a all qty. of 1416 sets on 8.1 and get the usual "Upgrade Req" but then after a few, they read "file access error", which leads me to think what is needed is not on the SD card. In Manager, I changed phone file server type to manager kept manager open on the pc and put that...

Hi all I have a 2 hour old unit, with a virtual essential running 8.1(73) that I took from 7.0 to 8.0(44) then to 8.1(73) after making the initial call or two. All was good. I then figured, since it's a new box, I would take it to 9.0(949). I now have an error "A valid software license...

I swear I did this before. We have a hunt group which on a no answer simply falls to its own personal greeting. I want to set an automatic mon-fri option where it plays a different personal greeting based on a condition. THis is for R9. I swear on an earlier version, I created a condition...

I have a client that we currently point a DID to a phantom mailbox and they play a daily announcement to workers. The issue is they need more time than what I think is a 2 minute max for an outgoing personal greeting. This is a MerMess R4. Questions: 1. Are the outgoing AA 1-4 longer...

Hi all, I have a site where we have built short codes for 101 set hunt group out of service tel no: 250 102 clear hunt group out of service tel no: 250 Works fine if you dial it. What I need is for VMPro or something time based to put the hunt group out of service on its own each...

I have an R9 going from basic to regular IP Office mode. I purchased the essential license. When I look through our resources at AVAYA Support, I don't really see a doc that covers "what you need to do - consider" type of punch list. My Specific Questions: 1. When I change mode live on...

I have a site going from R6.0 to R9 Only running Preferred, nothing else. I am guessing they get a virtual Essential but I wasn't sure if I had to interim upgrade to something in between 6 & 9, like perhaps 8.0 in order to avoid issues or the essential license not being created. Thanks

Hi all, As time has gone on, I have had increasing issues trying to support customers with either SPM or WinSPM remotely from our office, mostly I believe because of all the digital lines every where. We just don't have the good old copper we had. At our place, we have a fios line which is...

I am changing a site from Basic to full IPO mode. When we sold it to them originally, we included an Essential edition license thinking we were starting IPO Mode from day one. We did at least, make them 3 digit extensions while in basic. My questions are, when going to IPO mode and adding...

We have a 509 that powers up fine (initial red, then solid green led) All 9 station ports a dead, but the 308EC boards are fine. Is this the "lights on nobody home syndrome"? Should I try a new power supply? I am surprised the 308EC ports all work fine but 10-18 are dead. Any thoughts?

We have a site where the receptionist wants to basically flash, get 2nd CO dial tone, dial the cell phone for her boss, and then hangup. She has Centrex transfer, can press the hookswitch button, get the CO dial tone, dial 1-555-555-5555 and after hearing the first ring, hang up. That works...

We are adding a Legacy Carrier with a 400 Dual PRI card into an R7. Slots 1,2,&3 have either a combo or DS-8. Is there a limitation with respect to which slots can support the Legacy carrier? For example only slots 1 & 2 or can I put it in the open 4th slot? First question is position (slot)...

Hi All Going from Broadview passing 2 digits to satisfy a dial plan on a Legend that matched the extensions. New provider, Comcast, cannot pass 2, can only pass 3. I know I should have them renumber and blow away all the mailboxes (MerMail R3.05) and start again, but in lieu of that, can I...

We have a message recorded in the out of hours location and want to use it in other AA's as well on the same system. Possibly other systems in the chain. Where would the various AA greetings reside in SD Card Management? Lets say for example, I want the out of hours from AA1 to be used on...

We have a site that is installing CCR on a Release 7 system which already has preferred edition. My understanding is you are required to get Advanced. That's ok. Where I need clarification is with what CCR will do with just Advanced as opposed to Advanced and Supervisor and Agent...