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Scenario: Hunt group consists of 2 pnones, IP(x2500) and an Analog(x-2501), when someone calls HG-2505, x2500 and 2501 rings. They want to be able to control the forwarding from the IP phone, so when they walk away calls go to a Cell Phone. They come back to office(x-2500), take off forwarding...

I have an IP Office rls. 11 with an expansion unit. They have Teledex Diamond+ analog phones I have message indication type to “On” I can see the ext. in System Status change to “On”, just not lighting the lamp

Is there anyway in an HMS400 for Auto Attendant to transfer to an external #? ex.(800#, cell phone of MGR on Duty, etc.)? From what I am seeing is you can only transfer to the Admin extensions that actually have mailboxes. Thank you

Below, The PBX(MT) is asking the status(ST)of Room 1000, PMS(PT) acknowledges and Changes it in PMS, then it asks for status(ST)again of Cleared(CL) and PMS changes it to Cleared, Vacant Ready and this happened all in a span of 1 minute 15:21:28 to 15:22:32. Front Desk sees in Host that's it...

I have a client that I installed Desktop Messaging on her Windows 7 Outlook 2010 and when installing I received errors on Printing Spools. Continued with install and finished. Rebooted and logged into Outlook and there was CallPilot with her messages(tested and played messages and opened faxes)...

I have a Hotel customer that says that a room keeps getting bogus calls in the middle of the night and waking them up. Obviously there is no display on room phones, so is there a feature to call back the last missed call to see where it came from? Thanks

I have set up and IDC table for a customer and a call comes in(idc-2000 to x-6000) and rings the phone as P6000, but after 4 rings it doesn't go to voicemail, but to operator(default)? Ex. x-6000 is the extension and it is built in Voicemail. What does the "P" mean? and how do I get Voicemail...

I have retrieved phones in Element Manager. I synced in Subscriber Manager and have same amount of sets. I have all i1230 sets and when press corporate directory on phone, all names show up, but on most of them I press softkey for dial and I get "no number to dial". Some IP sets work. I went...

We have a script that is checking for NPA and then being routed to the correct territory. All calls are being routed to the operator which is the default in the script if the calling # is private or unknown. So all the calls are going to the operator. Is it something with the script or the way...

I have a PBX on RLS. 24.24 and the switch went down and everything came back except for the T1. I force download the TMDI card, enable D channel, I get this error: DCH:001 RECV FAIL (MTC FAIL 39) AUDIT Also I have tried to enable TMDI, enable Loop, then the D channel and get same error. I have...

I have # in dnb as a SS25? How do I remove that? I am at 4.5 cs1000.

I have a Call Pilot that fails from a scheduled back up(web interface), but works when I back it up from the server.

I get a backup error saying could not format tape, could not write tape header fails, error 41826. Unsupported tape media being used. I have a 703 on 4.0. I could not find that error. Any ideas?

I am experiencing one way transmission on our T1 with D channel. The console operator cannot be heard by the caller. The caller can hear the operator.

I keep getting PRI210, PRI232 errors acroos the terminal on 3 out of 5 T's and D Channels. Other 2 T's and D channels running fine. Went to Nortel Web solutions and couldn't really understand what they were talking about? Any suggestions?

I have an Opt. 61C, Rls. 25.30, I have 2 sets with the same ext. When 1 set puts call on hold (int. or ext. call)the other set is flashing and can't retreive the call.